Collections Manager

Aqua Finance, Inc.; United States; On-site; USD 75,000 - 115,000; Full time

Job summary

Aqua Finance is seeking a Collections Manager to oversee delinquent loan collections and lead a team of collection agents nationwide. You will monitor performance, coach staff, and ensure adherence to company policies while driving improvements across the department.

The role emphasizes bilingual capabilities, strong communication, and collaboration with nearshore leadership to align training, expectations, and strategies for consistent customer experience.

Qualifications

• Bachelor’s degree in related field or commensurate work experience.
• 5 years of Collections and/or Customer Service experience in elevated roles.
• 2 years of collection people management experience.
• Bilingual candidate preferred.
• Financial industry experience preferred.

Responsibilities

• Oversee a team of collections agents, ensuring performance targets and policy adherence.
• Utilize Cresta and other tools to identify trends and coach staff.
• Review accounts to spot trends and devise resolution plans.
• Support month-end duties and reports.
• Coordinate with nearshore leadership on training and performance standards.

Skills

Bilingual English and Spanish

People management

Collections experience

Customer service

Microsoft Office

Performance monitoring tools

Education

Bachelor’s degree in related field

Tools

Cresta

Job description

About Aqua Aqua Finance (Aqua) delivers flexible, consumer-friendly financing programs that help families across the U.S. bring their goals to life. From clean water solutions and home improvements to outdoor adventures, our financing options help make life’s essentials and experiences more affordable. We’re a growing national company with values deeply rooted in our Midwestern culture — one that genuinely cares about you as an individual. We succeed when you succeed and celebrate the unique skills, perspectives, and experiences you bring to our team. At Aqua, we say “Yes!” — to helping you succeed, to your growth, and to creating a place where you can thrive.

The Opportunity The Collections Manager is responsible for overseeing the collection of payments on outstanding delinquent loans and supporting departmental delinquency goals. They manage a team of collection agents, monitor performance and collection trends, provide coaching and feedback, help maintain accurate account records, and ensure adherence to company policies and procedures.

Essential Functions Manage a team of collections agents, providing guidance, support, and training to ensure they meet performance metrics and adhere to company policies and procedures Leverage Cresta and other performance monitoring tools to identify trends, evaluate call quality, support employee development, and drive continuous improvement initiatives Review accounts to spot collection trends, dealer issues and orchestrate a plan for resolution Help complete month end duties Investigate, resolve, and respond to escalated issues Partner with nearshore leadership to maintain alignment in training, performance expectations, collection strategies, and operational best practices to ensure consistent customer experience Perform other duties, projects, and responsibilities as assigned.

Required Education and Experience Bachelor’s degree in related field, or commensurate work experience required 5 years of Collections and/or Customer Service experience in increasingly elevated roles required 2 years of collection people management experience required Bilingual (English and Spanish) candidate preferred Financial industry experience preferred Attention to detail and accuracy required Excellent verbal and written communication skills required Proficient in the utilization of Microsoft Office Suite Ability to thrive in a fast paced work environment.

The Aqua Advantage At Aqua, we’re committed to supporting you both at work and beyond. Our benefits, programs, and perks are designed to support your well-being, growth, and work-life balance. Paid Time Off — Paid time off (PTO), paid holidays, and floating holidays to support time away from work. Health & Insurance — Medical, dental, vision, and additional coverage options. Retirement Savings — Company-matched 401(k) plan to help you invest in your future. Professional Development — Training, career growth, and educational opportunities to support your development. Work-Life Balance — An emphasis on flexibility and support both inside and outside of work. Inclusive Culture & Community Support — Diversity and inclusion initiatives along with paid volunteer opportunities.

What to Expect This is primarily an office-based role that requires regular use of a computer and the ability to sit for extended periods. While performing the responsibilities of this position, employees may frequently be required to sit, stand, walk, communicate verbally, hear, use vision, and handle or operate office equipment. The employee may occasionally be required to lift, push, or pull up to 20 pounds.

Aqua Finance (Aqua) delivers flexible and consumer-friendly financing programs so families across the U.S. can bring their dreams to life. Our financing solutions make clean water, home renovations, and the great outdoors more affordable. We’re a growing, national company with values that are deeply rooted in a midwestern culture that cares about you as an individual. We succeed when you succeed and celebrate what you bring to Aqua. Here are Aqua, we say “Yes” to helping you succeed! Beyond finding your dream career, we aim to be a first-choice employer.