Bilingual Collections Specialist — English/Spanish Expert

Del Sol Furniture & Mattress; Phoenix (AZ); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Disability Insurance

Life Insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Bonus based on performance

Dental insurance

Employee discounts

Job summary

Del Sol Furniture & Mattress in Phoenix, AZ is seeking a bilingual collector with 2+ years in collections to contact past-due accounts, negotiate payment plans, and document all interactions. The role requires professional, empathetic communication and strict adherence to FDCPA and company policies.

This in-person position offers base pay plus commission, with opportunities for advancement and a strong benefits package.

Qualifications

• 2+ years of experience in collections, accounts receivable, or a similar role.
• Bilingual English and Spanish — required, not preferred.
• Proven track record of meeting or exceeding collection targets.
• Detail-oriented with strong documentation habits.
• Comfortable with CRM or collection software — training provided.

Responsibilities

• Contact customers with past-due accounts in a professional, empathetic, and results-oriented manner.
• Negotiate payment arrangements while following company policies and federal and state regulations including FDCPA.
• Document all customer interactions and payment agreements accurately in the system.
• Collaborate with the credit and customer service teams to resolve account issues and minimize delinquency.
• Consistently meet or exceed collection targets, call volume, and follow-up goals.
• Handle escalated situations with composure and professionalism.

Skills

Bilingual English/Spanish

Negotiation

Communication

CRM experience

Documentation

Tools

CRM software

Job description

Del Sol Furniture & Mattress in Phoenix, AZ is seeking a bilingual collector with 2+ years in collections to contact past-due accounts, negotiate payment plans, and document all interactions. The role requires professional, empathetic communication and strict adherence to FDCPA and company policies.

This in-person position offers base pay plus commission, with opportunities for advancement and a strong benefits package.