Bilingual Collections & Customer Service Specialist

Brown & Joseph AR Management | an ARMStrong IS Company; Metairie (LA); Presencial; USD 24.796 - 27.552; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental, and vision coverage

401(k) retirement plan with company matching

Generous paid time off policy

Paid holidays immediately upon hire

Descripción de la vacante

A leading financial services firm is seeking a Bilingual Customer Service Specialist in Metairie, Louisiana. In this entry-level, full-time role, you will communicate with businesses to collect outstanding balances and resolve disputed invoices. Candidates must have strong customer service experience and excellent communication skills. A competitive compensation package includes $18 - $20 per hour, health benefits, 401(k) with matching, and generous paid time off policies.

Formación

• Exercise independent judgment.
• Ability to deescalate adverse situations.
• Strong computer skills; Excel preferred.

Responsabilidades

• Communicate with businesses via telephone and written correspondence.
• Negotiate claims’ resolution with insurance carriers, attorneys, and responsible parties.
• Maintain minimum account work standards as assigned by Management.

Conocimientos

Customer Service experience

Strong interpersonal skills

Organization skills

Critical thinking

Attention to detail

Negotiation skills

Basic proficiency with Microsoft Office

Dependability

Descripción del empleo

A leading financial services firm is seeking a Bilingual Customer Service Specialist in Metairie, Louisiana. In this entry-level, full-time role, you will communicate with businesses to collect outstanding balances and resolve disputed invoices. Candidates must have strong customer service experience and excellent communication skills. A competitive compensation package includes $18 - $20 per hour, health benefits, 401(k) with matching, and generous paid time off policies.