Bilingual Collections Call Center Specialist

Perdue Brandon Fielder Collins and Mott‚ LLP; Lubbock (TX); On-site; USD 17,047 - 24,280; Full time

Job summary

Perdue Brandon Fielder Collins and Mott, LLP is seeking a Call Center Representative for their Collections Department in Lubbock, Texas. The role involves handling a high volume of inbound and outbound calls, tracking correspondence, and meeting production objectives. Candidates should have strong communication skills, proficiency in Microsoft Office, and a high school diploma. The position offers a competitive wage of $15.00/hour and on-the-job training.

Qualifications

• Previous office experience is preferred.
• Experience in a law office, collections environment, or tax office is preferred.
• Experience in customer service is preferred.

Responsibilities

• Receive a high volume of inbound phone calls.
• Make outbound calls to account owners.
• Track correspondence sent and received in the account management system.
• Research owner contact information as needed.
• Meet daily, weekly, and monthly production objectives.
• Be accountable for call quality and adherence to work schedule.

Skills

Strong oral and written communication skills

Proficiency in Microsoft Office

Ability to meet deadlines

Attention to detail

Multi-tasking

Punctuality and dependability

Education

High School diploma or equivalent

Some college

Job description

Perdue Brandon Fielder Collins and Mott, LLP is seeking a Call Center Representative for their Collections Department in Lubbock, Texas. The role involves handling a high volume of inbound and outbound calls, tracking correspondence, and meeting production objectives. Candidates should have strong communication skills, proficiency in Microsoft Office, and a high school diploma. The position offers a competitive wage of $15.00/hour and on-the-job training.