Bilingual Call Center Representative

Perdue Brandon Fielder Collins & Mott, LLP; Lubbock (TX); On-site; USD 30,000 - 36,000; Full time

Job summary

Perdue Brandon Fielder Collins & Mott, LLP in Lubbock, Texas, is seeking a Call Center Representative for our Collections Department. The role involves assisting in the collection of delinquent fines and fees through various communication methods. Candidates should have a High School diploma and previous office experience is preferred.

This position offers a competitive pay rate of $15.00/hour and expects the employee to handle a high volume of calls while meeting production objectives, demonstrating strong communication and organizational skills.

Qualifications

• Previous office experience preferred.
• Experience in a law office, collections, or tax office preferred.
• Customer service experience preferred.

Responsibilities

• Receive a high volume of inbound phone calls.
• Make outbound calls to account owners.
• Track correspondence in account management system.
• Research owner contact information as needed.
• Meet daily, weekly, and monthly production objectives.
• Be accountable for call quality and attendance.

Skills

Communication skills

Microsoft Office proficiency

Multi-tasking ability

Attention to detail

Education

High School diploma or equivalent

Some College

Job description

Position Summary

Perdue Brandon is a high-volume collection firm that offers a professional, yet casual environment. We are in search of a team member for our Collections Department to assist in the collection of delinquent fines and fee accounts through varying communication methods and possible suit preparation. We pay our Call Center Representatives a competitive wage of $15.00/hour.

Essential Job Functions

• Receive high volume of inbound phone calls
• Make outbound calls to account owners
• Track correspondence sent, received or requiring further action in account management system
• Research owner contact information as needed
• Meet daily, weekly and monthly production objectives
• Be accountable for call quality, attendance, and adherence to work schedule results

Experience Requirements

• Previous Office Experience (Preferred)
• Experience in a law office, collections environment or tax office (Preferred)

Education Requirements

• High School diploma or equivalent (Required)
• Some College (Preferred)
• Experience in customer service (Preferred)

Competencies / Skills

• Strong oral and written communication skills
• Proficiency in Microsoft Office, specifically Word, Excel and Outlook
• Ability to meet deadlines, work under pressure and prioritize tasks
• Strict attention to detail
• Ability to work independently
• Strong proficiency at multi-tasking
• Punctuality and dependability

Preferred Skills

• Decision-making skills – ability to work independently and make decisions that balance the interests of the firm and the customer
• Conflict Resolution skills – customers can be difficult, and you need to respond to difficult behavior with diplomacy and tact
• Ability to work under pressure – candidates must demonstrate a healthy response to stressful situations
• Adaptability and Teamwork – ability to accept and implement coaching and feedback to achieve individual and team performance goals

Work Environment

• Sitting at a computer most of the day
• Utilizing a headset and being on the phone frequently
• On the job training
• Annual performance reviews