Bilingual Clinical Receptionist – Patient Experience Lead

Honor Community Health; Pontiac (MI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401k match

Health insurance

Dental insurance

Vision insurance

Paid Time Off (PTO)

Life Insurance

Disability Insurance

Public Service Loan Forgiveness (NHSC)

Job summary

Honor Community Health in Pontiac, MI is seeking a Full-Time Clinical Receptionist to act as the first point of contact for patients, manage check-in/out, and support a high-performing care team. The role emphasizes friendliness, accuracy, and a welcoming patient experience.

You will work Monday–Friday 8:30am–5pm, using EPIC EMR and standard office software to schedule, document, and coordinate with clinicians while maintaining confidentiality and a patient-centered approach.

Qualifications

• High School Diploma or equivalent is required.
• 6+ months of customer service or clinical receptionist experience required.
• Experience with Electronic Medical Records (EPIC preferred) and proficiency in Microsoft Office.
• Spanish speaking preferred.
• Ability to provide excellent patient experience in a fast-paced environment.
• Flexible, positive attitude with patient-focused mindset.

Responsibilities

• Serve as primary point of contact for patients.
• Schedule appointments and coordinate check-in/out.
• Maintain accurate patient records and use EPIC.
• Collaborate with care team to ensure smooth patient flow.
• Support front desk operations during business hours.

Skills

Customer service

Clinical receptionist

Spanish language

Fast-paced environment

Patient-focused

Flexible attitude

Education

High School Diploma or GED

Tools

EPIC EMR

Microsoft Office

Internet

Job description

Honor Community Health in Pontiac, MI is seeking a Full-Time Clinical Receptionist to act as the first point of contact for patients, manage check-in/out, and support a high-performing care team. The role emphasizes friendliness, accuracy, and a welcoming patient experience.

You will work Monday–Friday 8:30am–5pm, using EPIC EMR and standard office software to schedule, document, and coordinate with clinicians while maintaining confidentiality and a patient-centered approach.