Bilingual Clinical Ops Specialist - Aesthetic Surgery

Mia Aesthetics; New York (NY); On-site; USD 52,000 - 65,000; Full time

Job summary

Mia Aesthetics is seeking a Clinical Operations Specialist to support administrative, balance payments, and pre-operative duties. This role has rotating shifts Monday through Friday and requires coordination with a clinical team.

Responsibilities include clerical support, appointment confirmations, daily surgery scheduling notices, pre-op photos, and processing prescriptions. A strong customer service mindset and bilingual English/Spanish abilities are essential.

Qualifications

• GED or High School Diploma.
• Enjoys working with a high sense of urgency.
• Strong customer service skills.
• Strong verbal and written communication skills.
• Strong computer skills.
• Bilingual in English and Spanish.

Responsibilities

• Charges and collects all payments for surgeries, accessories, and Mia Aesthetics merchandise; generates daily invoices and balances end of day.
• Confirms surgical patient appointments via phone and written communication.
• Informs the clinical team of the daily surgery schedule.
• Takes pre-operative photos and processes electronic prescriptions for doctors.
• Performs preliminary physical tests such as vitals needed the day before surgeries.
• Verifies paperwork (labs, intake info, consents) before scheduled surgery date.
• Tracks inventory for surgical and clinical supplies for the department.
• Performs other duties as assigned.

Skills

Customer service

Communication skills

Computer skills

Bilingual English/Spanish

Ability to work under urgency

Education

GED or High School Diploma

Job description

Mia Aesthetics is seeking a Clinical Operations Specialist to support administrative, balance payments, and pre-operative duties. This role has rotating shifts Monday through Friday and requires coordination with a clinical team.

Responsibilities include clerical support, appointment confirmations, daily surgery scheduling notices, pre-op photos, and processing prescriptions. A strong customer service mindset and bilingual English/Spanish abilities are essential.