Bilingual Front Office Clerk - Float (East Region)

legacycommunityhealth; Houston (TX); On-site; USD 20,664,000 - 24,797,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

FSA

403(b) Retirement Plan with Company %2

Disability Insurance

Zero Copay for Legacy Visits

Zero Copay Prescriptions

Travel Insurance

Pet Insurance

Subsidized Gym Membership

Job summary

Legacy Community Health is seeking a Bilingual Front Desk - Float for the East Region to greet patients, manage appointments, and support staff across multiple clinic locations. The role offers Monday–Friday, 8 AM–5 PM hours and a chance to impact patient experiences with a welcoming, efficient approach.

You will enter patient data, answer calls, assist volunteers, and help maintain a smooth front desk operation across Legacy clinics.

Qualifications

• High school diploma or equivalent.
• Pleasant, professional, and articulate phone voice.
• Ability to multi-task and handle many incoming calls or patients at once.
• Efficient and accurate data-entry skills.
• Computer literacy and multi-line phone or switchboard experience.
• Basic math, alphabetical or numerical filing knowledge may be required.
• Bilingual in English/Spanish required.

Responsibilities

• Answer incoming calls with enthusiasm and direct them appropriately.
• Welcome clients and ensure they are promptly attended to by the appropriate staff.
• Accurately enter patient information into our systems.
• Support the volunteer coordinator in managing volunteers effectively.
• Adhere to appointment and scheduling procedures as outlined by management.
• Manage client payments following established cash handling procedures.
• Efficiently perform opening and closing duties.
• Maintain a tidy, welcoming, and organized clinic lobby.
• Process lab results following the directions of the Practice Manager.
• Engage actively in the Performance Improvement Program to enhance service quality.
• Show respect and consideration to all patients, families, visitors, and staff.
• Collaborate effectively with team members to achieve departmental goals.
• Operate equipment and perform procedures safely and correctly.
• Report any safety concerns immediately and participate in safety training.

Skills

Bilingual English/Spanish

Phone/Call center skills

Data entry skills

Multi-tasking

Computer literacy

Education

High school diploma or equivalent

Tools

Multi-line phone system

MS Office

Job description

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Location: Various Legacy Clinics

Bilingual Front Desk - Float (East Region) - Job Overview

Schedule: Monday-Friday (8AM-5PM)

At Legacy Community Health, we believe in the power of every smile and every greeting. As a Bilingual Front Desk - Float,youbecome the heart of our clinic, ensuring that every patient feels valued and supported from the moment they walk through our doors.

• Role Highlights:Be the first point of contact, setting a positive tone for each patient's journey.
• Key Features:Explore diverse experiences by floating across various clinic locations.
• Impact and Growth:Your role is crucial in enhancing patient satisfaction and contributing to community health.
• Team Collaboration:Join a passionate team of professionals dedicated to exceptional care.
• Mission-Driven:Be part of a mission to deliver outstanding healthcare to all.

Key Responsibilities

• Answer incoming calls with enthusiasm and direct them appropriately.
• Welcome clients and ensure they are promptly attended to by the appropriate staff.
• Accurately enter patient information into our systems.
• Support the volunteer coordinator in managing volunteers effectively.
• Adhere to appointment and scheduling procedures as outlined by management.
• Manage client payments following established cash handling procedures.
• Efficiently perform opening and closing duties.
• Maintain a tidy, welcoming, and organized clinic lobby.
• Process lab results following the directions of the Practice Manager.
• Engage actively in the Performance Improvement Program to enhance service quality.
• Show respect and consideration to all patients, families, visitors, and staff.
• Collaborate effectively with team members to achieve departmental goals.
• Operate equipment and perform procedures safely and correctly.
• Report any safety concerns immediately and participate in safety training.

Minimum Qualifications

• High school graduate or equivalent required.
• Pleasant, professional, and articulate phone voice.
• Ability to multi-task and handle many incoming calls or patients at once.
• Efficient and accurate data-entry skills.
• Computer literacy and multi-line phone or switchboard experience.
• Basic math, alphabetical or numerical filing knowledge may be required.
• Bilingual in English/Spanish required.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.