Bilingual Front Office Clerk - Float

Legacy Community Health

Houston (TX)

On-site

USD 30,000 - 40,000

Full time

14 days+

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Benefits offered by this job

Paid Time Off

Medical, Dental, and Vision Insurance

403(b) Retirement Plan with Company Match

Short-Term & Long-Term Disability

Subsidized Gym Membership

Job summary

A healthcare provider in Houston is seeking a Bilingual Front Office Clerk - Float to enhance patient experience across various clinics. This entry-level role involves handling calls, managing intake, and ensuring data accuracy while offering a friendly welcome. Ideal candidates will possess multitasking skills and a high school diploma. Join a team committed to making a meaningful impact in healthcare with opportunities for professional growth.

Qualifications

Efficient and accurate data-entry magic.
Some basic knowledge like math skills and filing proficiency.
Eagerness to learn and pick up new skills quickly.

Responsibilities

Answer incoming calls and route them appropriately.
Handle client intake and alert staff of arrivals.
Ensure all patient info is accurately logged.
Assist with volunteer coordination.
Handle appointments and cash management.
Maintain a welcoming lobby.
Process lab results and participate in improvements.

Skills

Multitasking skills

Data-entry skills

Bilingual (English/Spanish)

Professional phone demeanor

Tech-savvy

Education

High school diploma or equivalent

Job description

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Job Overview

Are you ready to be the friendly face and welcoming voice that sets the stage for an outstanding patient experience? Our Bilingual Front Office Clerk - Float is the heartbeat of our clinics, spreading positivity and keeping everything running like a well-oiled machine! You'll be the first impression ambassador, guiding patients through their healthcare journey with a superstar smile!

Key Highlights

Role highlights: Be the superhero of first impressions!
Exciting work environment: You'll be floating among our amazing clinic locations, bringing energy wherever you go!
Make an impact: Your role is crucial in building lasting patient-provider relationships!
Growth opportunities: You're not just joining a job; you're stepping into a world of professional development!
Team spirit: Work alongside a fantastic team of healthcare rock stars!

Key Responsibilities

Answer incoming calls with pizzazz and route them to the right people!
Roll out the red carpet for clients, handling intake and alerting staff of arrivals!
Become a data-entry wizard, ensuring all patient info is accurately logged!
Channel your inner coach and assist with volunteer coordination like a pro!
Stick to our trusty appointment and cash handling procedures like a champ!
Keep the lobby looking fabulous and welcoming!
Tackle lab results processing and participate in performance improvement!
Bring joy and respect into every interaction, ensuring a friendly environment!
Get your Sherlock Holmes on by checking the safety of the patient environment!
Join forces with your team for effective department goal smashing!

Minimum Qualifications

Amazing multitasking skills for handling calls and patients like a superstar!
Efficient and accurate data-entry magic!
Tech-savvy with multi-line phone or switchboard experience!
If you're bilingual (English/Spanish), that's a big plus!
A high school diploma or equivalent, ready to rock and roll!
A pleasant, professional phone demeanor that's warm and inviting!
The eagerness to learn and pick up new skills quickly!
Some basic knowledge like math skills and filing proficiency!

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Core Attributes

Approachable & Collaborative: We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.
Driven & Committed: We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.
Perceptive & Thoughtful Communicators: We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.

Benefits