Bilingual Client Support & Billing Specialist

GRAY MEDIA; Tallahassee (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Gray Media in Tallahassee, FL is seeking a Customer Service & Billing Support Specialist to serve as frontline support for client portals, manage enrollments, and perform daily data transfers to vendors. The role requires 1–3 years in admin or helpdesk, strong Excel skills, and excellent communication.

It emphasizes accuracy, reliability, and meeting tight deadlines in a fast-paced Shared Services environment.

Qualifications

• Minimum High School Diploma (Associate’s degree in Business, Finance, or related field preferred).
• 1–3 years of experience in an administrative support, customer helpdesk, or billing operations role.
• Proficient with Microsoft Excel (data entry, basic formulas, sorting, and filtering).
• Familiarity with ticket management systems or client portals preferred.
• Exceptional attention to detail and ability to meet strict daily and twice-daily deadlines.
• Strong verbal and written communication skills for client-facing support.

Responsibilities

• Monitor and resolve daily portal support tickets from clients and television/media stations.
• Manage client portal registrations, onboarding, and basic troubleshooting.
• Administer BCS enrollments, coordinate password resets, and troubleshoot login issues.
• Answering or making calls to clients for payment portal support.
• Execute daily, time-sensitive file uploads to vendors twice per day (AM and PM workflows).
• Provide daily/weekly backup and assistance for critical billing operations.
• Assist with DocAgent Adjustments, $5 Over/Under reconciliation, Trade Adjustments, and Split Invoices.
• Coordinate invoice delivery issues to resolve system anomalies.

Skills

Customer support

Data entry

Microsoft Excel

Written communication

Education

High School Diploma

Associate's degree in Business/Finance

Tools

Ticketing systems

Job description

Gray Media in Tallahassee, FL is seeking a Customer Service & Billing Support Specialist to serve as frontline support for client portals, manage enrollments, and perform daily data transfers to vendors. The role requires 1–3 years in admin or helpdesk, strong Excel skills, and excellent communication.

It emphasizes accuracy, reliability, and meeting tight deadlines in a fast-paced Shared Services environment.