Bilingual Client Success & Retention Specialist

Rent One, Inc.; Oklahoma City (OK); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Attire

Employee Purchase Program

On-The-Job and Professional Training

Medical plans

Dental

Vision

Life insurance

Disability insurance

Tuition reimbursement

401(k) with company match

Gym membership reimbursement

Job summary

Rent One, Inc. is seeking a BI-LINGUAL CLIENT RETENTION SPECIALIST in Oklahoma City to help drive sales and retention outcomes.

You will serve as the main contact for clients, guiding them to affordable home furnishings and ensuring a smooth path to ownership with best-in-class service. The role offers on-the-job training, advancement opportunities, and a comprehensive benefits package including medical, dental, vision, a 401(k) with company match, tuition reimbursement, and paid time off.

Qualifications

• Previous rent-to-own experience is desirable, but not necessary (we train!)
• Customer service, sales, call center, or collections experience in retail environment helpful, but not required.
• Must have valid driver's license and maintain a driving record that complies with organizational standards.

Responsibilities

• Contact clients via phone and serve as the primary point of contact between the client and the company.
• Set daily collection goals and verify and maintain accuracy of customer information.
• Review sales rental orders for compliance and approval.
• Manage past due accounts including working with clients to get their accounts in good standing with a program they can afford and that will help them get to ownership.
• Act as a customer liaison who resells the benefits of timely rental/lease agreement renewal payments.
• At times, the CRS will assist other co-workers in the store such as during times of peak activity, absences, and planned time off.

Skills

Bilingual

Customer service

Sales

Call center

Job description

Rent One, Inc. is seeking a BI-LINGUAL CLIENT RETENTION SPECIALIST in Oklahoma City to help drive sales and retention outcomes.

You will serve as the main contact for clients, guiding them to affordable home furnishings and ensuring a smooth path to ownership with best-in-class service. The role offers on-the-job training, advancement opportunities, and a comprehensive benefits package including medical, dental, vision, a 401(k) with company match, tuition reimbursement, and paid time off.