Bilingual Client Success Associate - Hybrid Growth & Impact

Gartner; Fort Myers (FL); Hybrid; USD 53,000 - 77,000; Full time

Benefits offered by this job

Competitive salary

Generous PTO

Medical, Dental & Vision Plans

Parental Leave

401K matching

Professional development

Job summary

Gartner, Inc. is seeking an upcoming university graduate fluent in English and French to join our Client Success team. You’ll help onboard clients, demonstrate the value of Gartner services, and drive engagement across products used by large client teams.

You’ll partner with executives and professionals across IT, HR, Supply Chain, Marketing, and more to ensure customers realize ROI. A bachelor’s degree and 6+ months of relevant experience are preferred, with opportunities for professional

Qualifications

• Bachelor's degree preferred with 6+ months relevant professional or internship experience.
• Proven track record of success fueled by a passion for delighting clients.
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
• Bilingual in English & French.

Responsibilities

• Partner with clients ranging from senior C-levels to junior client professionals across IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices to ensure they are successful in the use of their Gartner subscription.
• Deliver value to decision makers and drive Gartner growth by working as part of a service team where responsibilities can include: Introducing Gartner services and capabilities to prospective & new clients, account management or connecting clients with the Gartner expert community.
• Identify client priorities and understand how to align Gartner's resources to provide best in class service that enables clients to achieve their priorities and maximize the return of investment on their Gartner membership.
• Collaborate with internal Gartner stakeholders to drive service delivery & business results, share best practices and design innovative solutions to overcome obstacles.
• Leverage insights & metrics to drive continuous client engagement, satisfaction, retention and growth.

Skills

Bilingual in English & French

Strong communication

Collaboration

Prioritization

Critical thinking

Influencing skills

Education

Bachelor's degree preferred

6+ months relevant professional/internship experience

Job description

Gartner, Inc. is seeking an upcoming university graduate fluent in English and French to join our Client Success team. You’ll help onboard clients, demonstrate the value of Gartner services, and drive engagement across products used by large client teams.

You’ll partner with executives and professionals across IT, HR, Supply Chain, Marketing, and more to ensure customers realize ROI. A bachelor’s degree and 6+ months of relevant experience are preferred, with opportunities for professional