Bilingual Client Services & Outreach Specialist

United Against Human Trafficking; Houston (TX); On-site; USD 40,000 - 48,000; Full time

Job summary

United Against Human Trafficking in Houston seeks a Client Services Specialist to deliver compassionate client support and program services through community outreach, inventory coordination, client engagement, and meticulous data management.

You will serve as frontline representative, coordinate distributions of infant formula and supplies, maintain logs, provide basic nutrition education, and connect clients with social services while engaging local partners.

Qualifications

• Bilingual preferred or required where applicable.
• Strong data entry and documentation skills.
• Excellent verbal and written communication abilities.
• Proficient with Microsoft Word and Excel.
• Ability to work some evenings and weekends as required.
• Reliable transportation and ability to travel locally.

Responsibilities

• Distribute infant formula and other items per program guidelines.
• Maintain accurate daily logs of distributions by category and type.
• Demonstrate proper preparation and mixing of powdered formulas.
• Provide basic nutrition education and client counseling as appropriate.
• Conduct client interviews to assess needs and gather feedback for monthly reports.
• Assist clients with referrals to social service agencies as needed.
• Administer client surveys and collect program feedback.
• Document client testimonials and success stories for newsletters and reports.
• Conduct 1-2 days of community outreach weekly with clients and partners.
• Develop and support client service outreach with local businesses and nonprofits.
• Participate in health fairs and community events, including evenings and weekends.
• Maintain strong community relationships to increase awareness of services.
• Ensure timely and accurate data entry into the program database.
• Prepare and submit monthly outreach and client services reports.
• Generate routine and ad hoc reports as requested by the CEO.
• Maintain organized program records and statistics for compliance and funding.

Skills

Bilingual

Data entry

Communication skills

Microsoft Word

Microsoft Excel

Evenings/weekends availability

Reliable transportation

Tools

Word

Excel

Job description

United Against Human Trafficking in Houston seeks a Client Services Specialist to deliver compassionate client support and program services through community outreach, inventory coordination, client engagement, and meticulous data management.

You will serve as frontline representative, coordinate distributions of infant formula and supplies, maintain logs, provide basic nutrition education, and connect clients with social services while engaging local partners.