Client Services Specialist

United Against Human Trafficking; Houston (TX); On-site; USD 40,000 - 48,000; Full time

Job summary

United Against Human Trafficking in Houston seeks a Client Services Specialist to deliver compassionate client support and program services through community outreach, inventory coordination, client engagement, and meticulous data management.

You will serve as frontline representative, coordinate distributions of infant formula and supplies, maintain logs, provide basic nutrition education, and connect clients with social services while engaging local partners.

Qualifications

• Bilingual preferred or required where applicable.
• Strong data entry and documentation skills.
• Excellent verbal and written communication abilities.
• Proficient with Microsoft Word and Excel.
• Ability to work some evenings and weekends as required.
• Reliable transportation and ability to travel locally.

Responsibilities

• Distribute infant formula and other items per program guidelines.
• Maintain accurate daily logs of distributions by category and type.
• Demonstrate proper preparation and mixing of powdered formulas.
• Provide basic nutrition education and client counseling as appropriate.
• Conduct client interviews to assess needs and gather feedback for monthly reports.
• Assist clients with referrals to social service agencies as needed.
• Administer client surveys and collect program feedback.
• Document client testimonials and success stories for newsletters and reports.
• Conduct 1-2 days of community outreach weekly with clients and partners.
• Develop and support client service outreach with local businesses and nonprofits.
• Participate in health fairs and community events, including evenings and weekends.
• Maintain strong community relationships to increase awareness of services.
• Ensure timely and accurate data entry into the program database.
• Prepare and submit monthly outreach and client services reports.
• Generate routine and ad hoc reports as requested by the CEO.
• Maintain organized program records and statistics for compliance and funding.

Skills

Bilingual

Data entry

Communication skills

Microsoft Word

Microsoft Excel

Evenings/weekends availability

Reliable transportation

Tools

Word

Excel

Job description

The Client Services Specialist is responsible for delivering high-quality client support and program services through community outreach, inventory coordination, client engagement, and accurate data management. This role serves as a frontline representative of the organization, ensuring compassionate service delivery, strong community presence, and timely documentation of program outcomes.

Qualifications

• Bilingual (preferred/required, as applicable)


• Strong data entry and documentation skills


• Excellent verbal and written communication skills


• Computer proficiency with working knowledge of Microsoft Word and Excel


• Ability to work some evenings and weekends as required


• Reliable transportation and ability to travel locally

Key Responsibilities

Client Services & Program Support

• Distribute age-appropriate infant formula and other nutritional and non-nutritional items in accordance with program guidelines.


• Maintain accurate daily logs of all distributions by category and type.


• Demonstrate proper preparation and mixing of powdered formulas for clients.


• Provide basic nutrition education and client counseling as appropriate.


• Conduct client interviews to assess needs, gather feedback, and support program improvement; information will be included in monthly report.


• Assist clients with referrals and access to additional social service agencies as needed.


• Administer client surveys and collect program feedback.


• Capture and document client testimonials and success stories (including photos when appropriate) for newsletters, reports, and grant applications.

Outreach & Community Engagement

• Conduct 1-2 days of community outreach per week, engaging clients and partner organizations in targeted service areas.


• Develop, implement, and support client service outreach initiatives in collaboration with local businesses, clinics, daycares, and nonprofit partners.


• Participate in health fairs, community events, presentations, and outreach activities, including evenings and weekends as required.


• Maintain strong community relationships to increase awareness and utilization of Services.

Reporting & Data Management

• Ensure timely and accurate data entry of daily statistics into the program database.


• Prepare and submit documented monthly outreach and client services reports detailing activities, contacts, outcomes, and client engagement on a regular basis.


• Generate routine and ad hoc reports as requested by the CEO.


• Maintain organized program records and statistics to support compliance and funding requirements.

Inventory & Office Support

• Monitor, receive, stock, and manage inventory based on site needs.


• Track and maintain inventory levels of formula, merchandise, brochures, and educational materials.


• Answer phones and provide clear directions and instructions to clients regarding office locations and services.


• Ensure materials related to infant nutrition, feeding, and breastfeeding are well stocked and accessible.

Professional Development

• Attend relevant seminars, trainings, and conferences as scheduled to remain current on best practices and program requirements.