Bilingual Client Relationship Consultant

U.S. Bank; Elgin (IL); On-site; USD 32,000 - 39,000; Full time

Job summary

U.S. Bank in Elgin, IL seeks a Client Relationship Consultant to build trusted relationships with customers across in-person, appointment, and digital channels. You will assess banking needs, explain deposit and loan products, and tailor solutions.

Open new accounts, process service requests and credit applications, and promote digital, self-service tools. Collaborate with branch colleagues to ensure accurate, efficient service and a digital-first experience.

Qualifications

• High school diploma or equivalent.
• 3–4 years of retail banking experience or equivalent training.
• Bilingual Spanish & English preferred.
• Strong client relationship building and communication skills.
• Proficiency with digital banking products and self-service technologies.
• Knowledge of bank policies, procedures and support systems.

Responsibilities

• Build relationships with clients through in-person, by appointment, and virtual channels.
• Assess customers' banking needs and recommend suitable solutions.
• Open consumer and business accounts and process service requests.
• Educate clients on digital products and self-service options.
• Collaborate with branch team to deliver accurate, efficient service.

Skills

Client relationships

Bilingual Spanish/English

Digital banking

Communication

Proactive outreach

Retail banking experience

Needs assessment

Policy knowledge

Education

High school diploma

Job description

U.S. Bank in Elgin, IL seeks a Client Relationship Consultant to build trusted relationships with customers across in-person, appointment, and digital channels. You will assess banking needs, explain deposit and loan products, and tailor solutions.

Open new accounts, process service requests and credit applications, and promote digital, self-service tools. Collaborate with branch colleagues to ensure accurate, efficient service and a digital-first experience.