Bilingual Client Relations & Intake Specialist

Brown Law, PLLC; Washington (District of Columbia); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

401(k) with matching

Health insurance through Kaiser (员工 +

Paid time off

Paid holidays

Cash Balance Pension Plan

Job summary

Brown Law, PLLC in Alexandria seeks a bilingual Client Relations & Intake Specialist to warmly greet clients, conduct initial intake, schedule consultations, and manage communications across phone, text, and email.

You will track inquiries through the intake pipeline, coordinate attorney calendars, take payments, scan documents, and maintain organized client files, while upholding strict confidentiality and professional service.

Qualifications

• Bilingual in English and Spanish is required or highly preferred.
• Excellent attention to detail and strong organization are essential.
• Experience in administrative, clerical, or client-facing roles; law firm or immigration services is a plus.
• Outstanding customer service with professional communication skills.
• Familiarity with calendar management and scheduling.
• Ability to multitask in a fast-paced office environment.
• Discretion handling sensitive client information; notary is a plus.

Responsibilities

• Greet clients and visitors warmly in English and Spanish.
• Conduct initial client intake and screen inquiries; coordinate next steps with attorneys.
• Schedule consultations and manage attorney calendars; minimize no-shows.
• Serve as ongoing point of contact for clients; relay updates and questions to the team.
• Track prospective clients through intake; follow up via phone, text, and email.
• Take and process client payments; maintain billing records.
• Scan, organize, and email documents; keep client files up to date.
• Maintain client confidentiality at all times.
• Collaborate with attorneys, paralegals, and staff to ensure smooth client journeys.
• Maintain trust and professionalism in all client interactions.

Skills

Bilingual English/Spanish

Attention to detail

Organizational skills

Customer service

Calendar management

Multitasking

Discretion and sound judgment

Notary Public (plus)

Tools

Clio

PracticePanther

Job description

Brown Law, PLLC is a technology driven, boutique immigration law firm located in a trophy, luxury office building in a trendy, upscale part of Alexandria. Our office culture is one of excellence, integrity and teamwork. Our firm is growing, and we are expanding our client relations and intake team — we are looking to hire 1-2 people for this role.

As a bilingual (English and Spanish) Client Relations & Intake Specialist at Brown Law, PLLC, you will be responsible to warmly and professionally greet the firm's clients who call or come to the office; conduct initial client intake and screen new inquiries; schedule appointments and consultations; follow up with prospective and current clients to keep them informed and engaged; take payments; and scan and email documents as well as communicating with clients via text and email.

In this role, you will:

• Warmly and professionally greet clients and visitors who call or come into the office, in both English and Spanish
• Conduct initial client intake: screen new inquiries, gather case information, and determine next steps in coordination with attorneys
• Schedule and manage consultations, appointments, and attorney calendars, proactively confirming and following up to minimize no-shows
• Serve as an ongoing point of contact for existing clients, communicating case updates, answering questions, and routing concerns to the right team member
• Track prospective clients through the intake pipeline and follow up promptly by phone, text, and email to convert inquiries into scheduled consultations
• Take and process client payments accurately, maintaining organized billing and payment records
• Scan, organize, and email documents; maintain accurate, well-organized client files and case management records
• Communicate with clients via text and email in a timely, professional, and courteous manner
• Monitor the overall client experience and flag opportunities to improve service, responsiveness, or satisfaction
• Collaborate closely with attorneys, paralegals, and legal assistants to ensure a seamless client journey from first contact through resolution of their matter
• Maintain strict confidentiality of sensitive client and case information at all times

Skills Needed to Succeed at this Role:

• Fully Bilingual in English and Spanish
• Exceptional Attention to Detail and strong organizational skills
• Previous experience in an administrative, clerical, or client-facing role at an office (law firm or immigration services experience a plus)
• Excellent customer service, confidence speaking to clients, ability to speak formally and professionally
• Familiarity with calendar management and scheduling
• Comfort proactively following up with prospective clients and managing a busy intake pipeline
• Familiarity with legal case management or CRM software (e.g., Clio, PracticePanther, or similar platforms) a plus
• Comfortable multitasking across phone, text, and email in a fast-paced office environment
• Discretion and sound judgment when handling sensitive, confidential client information
• Notary Public commission a plus (not required)

The ideal hire can think critically to solve problems and recognize patterns, and must have a positive attitude and strong desire to succeed. Finally, they are a team player who works well with others and brings out the best in their colleagues.

• 401(k) with matching
• Comprehensive health insurance through Kaiser for employee + dependents
• Paid time off and Paid Holidays off
• Cash Balance Pension Plan with Employer Contributions

Compensation:

$30-35 per hour, consummate with experience.