Client Intake Specialist - Bilingual (Customer Support)

DM Injury Law; Kansas City (MO); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Bonus program

Competitive salary

Flexible shifts

Job summary

DM Injury Law is seeking a bilingual Client Intake Specialist (Customer Support) to be the first contact for prospective clients, guiding them through next steps and coordinating with the legal team. This role emphasizes careful listening, rapport building, and efficient intake in a fast-paced firm.

Responsibilities include handling inquiries via phone, email, and text, routing to attorneys, and maintaining confidential records.

Qualifications

• Experience in customer service, call center, sales, or client-facing roles.
• Strong time management and ability to prioritize tasks effectively.
• Detail-oriented with a strong sense of follow-through.
• Clear and professional communication skills.
• Fluent in Spanish and English.

Responsibilities

• Serve as the first point of contact for prospective clients (phone, email, text).
• Gather basic information using call guidelines to assess fit (no legal advice required).
• Route qualified inquiries to attorneys or team members.
• Follow up with clients to gather additional information and maintain engagement.
• Maintain accurate records while protecting confidentiality.
• Support a smooth, high-quality intake process in a fast-paced environment.

Skills

Bilingual EN/ES

Customer service

Call center

Time management

Attention to detail

Communication

Job description

Job Overview:

We are seeking a Bilingual Client Intake Specialist (Customer Support) who will serve as the first point of contact, ensuring a positive experience for potential clients. The Client Intake Specialist will navigate high-stakes discussions and secure formal agreements to convert inquiries into active cases. This role is vital in driving the firm’s growth by building immediate rapport with potential clients and serving as their link to the legal team.

Key Responsibilities:

• Serve as the first point of contact for prospective clients (phone, email, text)
• Gather basic information using call guidelines to assess fit (no legal advice required)
• Route qualified inquiries to attorneys or team members
• Follow up with clients to gather additional information and maintain engagement
• Maintain accurate records while protecting confidentiality
• Support a smooth, high-quality intake process in a fast-paced environment

The ideal candidate is a strong listener who communicates with care and clarity, builds trust quickly, and confidently gathers key details while guiding clients through next steps.

Preferred Experience:

• Experience in customer service, call center, sales, or client-facing roles
• Strong time management and ability to prioritize tasks effectively
• Detail-oriented with a strong sense of follow-through
• Clear and professional communication skills
• Fluent in Spanish and English

Compensation:

We believe in rewarding excellence. Your earning potential is tied directly to your impact on the clients and the firm:

• Base Salary:$40,000
• Bonus: Up to $6,000 a month

Hours & Schedule:

• Various shifts—including standard business hours, evenings, and a collaborative weekend/holiday rotation to ensure 24/7 advocacy and a healthy work-life balance.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

DM Injury Law,LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.