Bilingual, Client-Focused Banker (Tech-Savvy)

JPMorganChase; Chicago (IL); On-site; USD 42,000 - 63,000; Full time

Job summary

Chase is seeking an Associate Banker in our Chicago branch to deliver warm, personalized service and build trusted relationships with clients. You will help with daily transactions, open new accounts, and guide customers toward digital tools like Chase Mobile App and Chase.com.

This role emphasizes hospitality, teamwork, and compliance within bank policies to support branch success. The position requires English and Spanish language skills, a high school diploma or GED, and a proactive approach

Qualifications

• Client service experience or comparable experience.
• Ability to learn products, services, and procedures quickly.
• Reading and speaking in both English and Spanish is required.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel appreciated, managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings.
• Exceed client expectations while assisting with day-to-day transactions as well as open new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate clients on how the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – introducing them to our team of experts to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service

Relationship building

Communication

Issue resolution

Team collaboration

Bilingual English/Spanish

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker in our Chicago branch to deliver warm, personalized service and build trusted relationships with clients. You will help with daily transactions, open new accounts, and guide customers toward digital tools like Chase Mobile App and Chase.com.

This role emphasizes hospitality, teamwork, and compliance within bank policies to support branch success. The position requires English and Spanish language skills, a high school diploma or GED, and a proactive approach