Bilingual Client Experience Specialist (Spanish) – On-site

Reliance Partners, LLC; Chattanooga, Northern (TN, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Reliance Partners is seeking a Bilingual (Spanish) Client Experience Representative for our Chattanooga, TN office. The role focuses on handling client inquiries via phone, issuing proofs of insurance, and supporting the Customer Service team in a professional, compliant environment.

The position emphasizes strong communication, organization, and teamwork skills, with hours from 8 a.m. to 5 p.m. as a full-time on-site role in Chattanooga, TN.

Qualifications

• Strong verbal and written communication skills.
• Excellent organizational and time management abilities.
• Attention to detail and proficiency with Microsoft Office applications.
• Ability to work effectively within a team.

Responsibilities

• Manage and maintain records of client communications in our agency management system (AMS) Zendesk.
• Generate proofs of insurance upon request.
• Answer inbound calls, ensuring prompt and professional service.
• Maintain compliance with company policies and attendance standards.

Skills

Bilingual Spanish

Customer service

Microsoft Office

Communication

Tools

Zendesk

Job description

Reliance Partners is seeking a Bilingual (Spanish) Client Experience Representative for our Chattanooga, TN office. The role focuses on handling client inquiries via phone, issuing proofs of insurance, and supporting the Customer Service team in a professional, compliant environment.

The position emphasizes strong communication, organization, and teamwork skills, with hours from 8 a.m. to 5 p.m. as a full-time on-site role in Chattanooga, TN.