Bilingual Client Support Partner (Hybrid)

Cigna Healthcare; United States; Hybrid; USD 55,000 - 75,000; Full time

Job summary

The Cigna Group in the Houston area is seeking a Dedicated Client Support Partner to serve as the onsite liaison for a key client. This hybrid role combines work from home with visits to three sites each week and requires bilingual Spanish proficiency.

You will build relationships with client teams, resolve benefits issues, educate employees on healthcare benefits, support onboarding and enrollment events, and collaborate with Account Management to enhance the client experience.

Qualifications

• High School Diploma or GED required; Associate or Bachelor’s degree preferred.
• Healthcare insurance industry experience preferred.
• Strong customer service and problem-solving skills.
• Bilingual Spanish proficiency is required.

Responsibilities

• Build strong relationships with client teams and employees as a trusted Cigna partner.
• Resolve complex benefit, claim, authorization, denial, appeal, and incentive-related issues.
• Educate employees on healthcare benefits, wellness programs, and available resources.
• Support new hire onboarding, open enrollment events, health fairs, and wellness initiatives.
• Partner closely with Account Management to identify opportunities, share insights, and enhance the overall client experience.
• Deliver presentations, training sessions, and benefit education programs.

Skills

Bilingual Spanish

Customer service

Problem-solving

Communication

Presentation

Client support

Education

High School Diploma or GED

Associate or Bachelor’s degree preferred

Job description

The Cigna Group in the Houston area is seeking a Dedicated Client Support Partner to serve as the onsite liaison for a key client. This hybrid role combines work from home with visits to three sites each week and requires bilingual Spanish proficiency.

You will build relationships with client teams, resolve benefits issues, educate employees on healthcare benefits, support onboarding and enrollment events, and collaborate with Account Management to enhance the client experience.