Bilingual (Spanish) Client Experience Representative

Reliance Partners; Chattanooga (TN); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Real-World Experience

Supportive Team Environment

Job summary

Reliance Partners in Chattanooga, TN is seeking a Client Experience Representative to support customers by phone and provide friendly, efficient service while handling light admin tasks.

You will work with our Customer Service team, maintain records in the AMS Zendesk, and ensure compliance with company policies. This role values clear communication, organization, and teamwork.

Qualifications

• Strong verbal and written communication skills.
• Excellent organizational and time management abilities.
• Attention to detail and proficiency with Microsoft Office.
• Ability to work effectively within a team.

Responsibilities

• Manage and maintain records of client communications in our AMS Zendesk.
• Generate proofs of insurance upon request.
• Answer inbound calls, ensuring prompt and professional service.
• Maintain compliance with company policies and attendance standards.

Skills

Verbal communication

Written communication

Organizational skills

Time management

Teamwork

Attention to detail

Tools

Microsoft Office

Job description

Client Experience Representative at Reliance Partners

Reliance Partners is seeking motivated individuals to join our team as a Client Experience Representative in our Chattanooga, TN office. This is an opportunity that offers hands-on experience in a professional environment, focusing on client support and administrative processes. This role is an excellent fit for those who excel in communication, have strong organizational skills, and are eager to develop their professional experience.

Position Overview:

The Client Experience Representative will be responsible for efficiently handling incoming customer inquiries via phone, providing prompt and courteous support, and performing light administrative tasks. Client Experience Representatives will work directly with our Customer Service team, following established company guidelines and adhering to industry regulations.

Benefits of Position:

• Real- World Experience: Develop professional communication skills and gain insight into the world of customer service and insurance.
• Supportive Team Environment: You'll work alongside experienced mentors and supervisors who will guide you throughout the position.

Primary Responsibilities:

• Manage and maintain records of client communications in our agency management system (AMS) Zendesk.
• Generate proofs of insurance upon request.
• Answer inbound calls, ensuring prompt and professional service.
• Maintain compliance with company policies and attendance standards.

Qualifications:

• Strong verbal and written communication skills.
• Excellent organizational and time management abilities.
• Attention to detail and proficiency with Microsoft Office applications.
• Ability to work effectively within a team.
• Hours: Full-time shifts from 8 a.m. to 5 p.m. located in Chattanooga, TN.
• Location: Chattanooga, TN

Position Details:

• Hours: Full-time shifts from 8 a.m. to 5 p.m. located in Chattanooga, TN.
• Location: Chattanooga, TN

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.