Bilingual Client Experience Specialist — Independent Contractor

The Ward Law Group; United States; Remote; USD 11,000 - 19,000; Full time

Job summary

The Ward Law Group is a leading personal injury law firm known for its award-winning culture and client‑first approach.

We are looking for a bilingual English/Spanish client services associate to handle inbound and outbound calls, document interactions in Litify, and perform proactive follow‑ups as cases progress. This is a 40‑hour weekly, independent contractor role based in the United States.

Qualifications

• Fluent in English and Spanish with strong written and verbal communication.
• Experience in customer service; call center or case management preferred.
• Comfort using case-management systems and learning new technology.

Responsibilities

• Professionally assist clients via inbound and outbound calls and approved channels.
• Conduct welcome, courtesy, and proactive follow-up calls based on case stage.
• Document client interactions and escalations in Litify and approved systems.

Skills

Bilingual English/Spanish

Customer service experience

Call center or case management

Comfort with case-management systems

Tools

Litify

Case-management systems

Job description

The Ward Law Group is a leading personal injury law firm known for its award-winning culture and client‑first approach.

We are looking for a bilingual English/Spanish client services associate to handle inbound and outbound calls, document interactions in Litify, and perform proactive follow‑ups as cases progress. This is a 40‑hour weekly, independent contractor role based in the United States.