Remote Personal Injury Legal Assistant — Impactful Client Support

The Ward Law Group; United States; Remote; USD 10,000 - 12,000; Full time

Job summary

The Ward Law Group is seeking a Remote Personal Injury Legal Virtual Assistant to support our team from home in a full-time, independent-contractor capacity. The role requires bilingual English/Spanish skills and strong administrative capabilities to manage calls, documents, and client interactions with professionalism.

This remote position is 40 hours per week, with possible weekend inclusion based on client needs.

Qualifications

• Fluent in both English and Spanish (spoken and written).
• Willingness to work overtime as needed.
• Strong written and verbal communication skills.
• Resourceful and proactive in resolving issues.
• Self-motivated with the ability to multitask.
• Able to work independently with minimal supervision.

Responsibilities

• Answer, screen, and route incoming calls to the appropriate team member.
• Take and relay messages or transfer calls to voicemail when staff are unavailable.
• Log phone calls and upload documents into the online document management system.
• Provide clerical support to office staff, including faxing, copying, and file organization.
• Maintain regular communication with clients and respond to questions.
• Obtain insurance coverage information in a timely manner.
• Follow up on medical treatment and confirm continuity of care.
• Request and obtain medical records and billing statements from providers.
• Communicate with insurance companies regarding treatment status and update adjuster information in the system.

Skills

Bilingual English/Spanish

Job description

The Ward Law Group is seeking a Remote Personal Injury Legal Virtual Assistant to support our team from home in a full-time, independent-contractor capacity. The role requires bilingual English/Spanish skills and strong administrative capabilities to manage calls, documents, and client interactions with professionalism.

This remote position is 40 hours per week, with possible weekend inclusion based on client needs.