Client Support Representative (Fully Remote)

The Ward Law Group; United States; Remote; USD 36,000 - 54,000; Part time

Job summary

The Ward Law Group is seeking a remote virtual assistant to support a fast-paced personal injury practice. You will handle calls, client communications, and case-related administrative duties from a home office.

Qualifications include bilingual English/Spanish, experience in legal intake or high-volume call centers, and CRM proficiency with Litify, Filevine, SmartAdvocate or Clio. Independent contractor, own equipment required.

Qualifications

• Bilingual English/Spanish with strong communication and listening skills.
• Experience in legal intake, healthcare scheduling, or high-volume call centers.
• CRM proficiency with Litify, Filevine, SmartAdvocate or Clio.

Responsibilities

• Answer and route calls, take messages, and log interactions.
• Obtain insurance information, request medical records, and update adjuster details.

Skills

Bilingual English/Spanish

Strong communication skills

Experience in legal intake or high‑vol

Tools

Litify

Filevine

SmartAdvocate

Clio

Job description

• Support a fast-paced personal injury law firm as a remote virtual assistant.
• Handle calls, client communication, and case-related administrative duties.

Responsibilities:

• Answer and route calls, take messages, and log interactions.
• Obtain insurance info, request medical records, and update adjuster details.

Qualifications:

• Bilingual English/Spanish with strong communication skills.
• Experience in legal intake, healthcare scheduling, or high-volume call centers.
• CRM proficiency (Litify, Filevine, SmartAdvocate, Clio).

Contractor Terms:

• Independent contractor with no employee benefits or PTO.
• Must supply own equipment and secure workspace.

The Ward Law Group

The Ward Law Group is an award-winning personal injury law firm dedicated to changing lives one client at a time. Recognized as a Best Place to Work, it fosters a collaborative, innovative, and high-accountability culture.