Bilingual Client Experience Specialist (Chinese/English)

Speedrun Talent Network; Honolulu (HI); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Hybrid work arrangement

Competitive benefits package

Job summary

SpotOn in Honolulu is seeking a motivated, bilingual Client Experience Specialist to support local restaurant and hospitality clients during onboarding, implementation, and ongoing use of SpotOn technology. The role emphasizes helping clients who prefer Chinese communication and building strong relationships.

You will provide Chinese/English support, troubleshoot day-to-day issues, assist with onboarding, coordinate with local teams, follow up on client success, and maintain thorough notes.

Qualifications

• Fluent in Chinese and English.
• Strong communication and interpersonal skills.
• Customer-service mindset and willingness to help.
• Comfortable learning new technology and troubleshooting basic technical issues.
• Highly organized, responsive, and dependable.
• Ability to work independently and collaboratively.
• Comfortable working directly with restaurant owners, managers, and staff.
• Restaurant, hospitality, customer service, technology, or POS experience is a plus, but not required.

Responsibilities

• Provide local client support in Chinese and English.
• Assist restaurant and hospitality clients with questions, troubleshooting, and day-to-day support needs.
• Support onboarding, setup, implementation, and go-live; help translate or clarify product, operational, and support information for Chinese-speaking clients.
• Coordinate with the Hawaiʻi sales, implementation, and support teams to ensure client issues are resolved quickly.
• Conduct follow-ups with clients to ensure they are comfortable and successful with SpotOn products.
• Assist with basic POS hardware and software troubleshooting.
• Escalate technical or operational issues to the appropriate internal teams when needed.
• Maintain accurate notes and communication regarding client requests and outstanding items.
• Provide an exceptional, relationship-focused customer experience.

Skills

Bilingual Chinese/English

Strong communication

Customer service

Tech troubleshooting

Highly organized

Independent and collaborative

Restaurant/hospitality experience

Job description

SpotOn in Honolulu is seeking a motivated, bilingual Client Experience Specialist to support local restaurant and hospitality clients during onboarding, implementation, and ongoing use of SpotOn technology. The role emphasizes helping clients who prefer Chinese communication and building strong relationships.

You will provide Chinese/English support, troubleshoot day-to-day issues, assist with onboarding, coordinate with local teams, follow up on client success, and maintain thorough notes.