Bilingual Client Experience Specialist (Chinese/English)

SpotOn; Hawaii; Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Hybrid work model

Honolulu office

Job summary

SpotOn in Honolulu is seeking a motivated, customer-focused Client Experience Specialist to provide hands-on, local support to restaurant and hospitality clients during onboarding, implementation, and ongoing use of SpotOn technology. This hybrid role centers on serving Chinese-speaking clients and ensuring clear communication for local businesses.

Ideal candidates are personable, organized, tech-savvy, and able to work both independently and with teams.

Qualifications

• Fluent in Chinese and English required.
• Strong communication and interpersonal skills.
• Customer-service mindset and willingness to help.
• Comfortable learning new technology and troubleshooting basic technical issues.

Responsibilities

• Provide local client support in both Chinese and English.
• Assist restaurant and hospitality clients with questions, troubleshooting, and day-to-day support needs.
• Support onboarding, setup, implementation, and go-live; translate or clarify information for Chinese-speaking clients.
• Coordinate with Hawaiʻi sales, implementation, and support teams to resolve client issues quickly.
• Conduct follow-ups to ensure clients are comfortable and successful with SpotOn products.
• Assist with basic POS hardware and software troubleshooting.
• Escalate technical or operational issues to appropriate internal teams when needed.
• Maintain accurate notes and communication regarding client requests and outstanding items.
• Provide an exceptional, relationship-focused customer experience.

Skills

Chinese

English

Communication

Customer service

Organization

Independency

Teamwork

Restaurant/Hospitality tech

Job description

SpotOn in Honolulu is seeking a motivated, customer-focused Client Experience Specialist to provide hands-on, local support to restaurant and hospitality clients during onboarding, implementation, and ongoing use of SpotOn technology. This hybrid role centers on serving Chinese-speaking clients and ensuring clear communication for local businesses.

Ideal candidates are personable, organized, tech-savvy, and able to work both independently and with teams.