Client Experience Specialist

Speedrun Talent Network; Honolulu (HI); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Hybrid work arrangement

Competitive benefits package

Job summary

SpotOn in Honolulu is seeking a motivated, bilingual Client Experience Specialist to support local restaurant and hospitality clients during onboarding, implementation, and ongoing use of SpotOn technology. The role emphasizes helping clients who prefer Chinese communication and building strong relationships.

You will provide Chinese/English support, troubleshoot day-to-day issues, assist with onboarding, coordinate with local teams, follow up on client success, and maintain thorough notes.

Qualifications

• Fluent in Chinese and English.
• Strong communication and interpersonal skills.
• Customer-service mindset and willingness to help.
• Comfortable learning new technology and troubleshooting basic technical issues.
• Highly organized, responsive, and dependable.
• Ability to work independently and collaboratively.
• Comfortable working directly with restaurant owners, managers, and staff.
• Restaurant, hospitality, customer service, technology, or POS experience is a plus, but not required.

Responsibilities

• Provide local client support in Chinese and English.
• Assist restaurant and hospitality clients with questions, troubleshooting, and day-to-day support needs.
• Support onboarding, setup, implementation, and go-live; help translate or clarify product, operational, and support information for Chinese-speaking clients.
• Coordinate with the Hawaiʻi sales, implementation, and support teams to ensure client issues are resolved quickly.
• Conduct follow-ups with clients to ensure they are comfortable and successful with SpotOn products.
• Assist with basic POS hardware and software troubleshooting.
• Escalate technical or operational issues to the appropriate internal teams when needed.
• Maintain accurate notes and communication regarding client requests and outstanding items.
• Provide an exceptional, relationship-focused customer experience.

Skills

Bilingual Chinese/English

Strong communication

Customer service

Tech troubleshooting

Highly organized

Independent and collaborative

Restaurant/hospitality experience

Job description

About SpotOn

We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.

• Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users

• Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users

• Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running

We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.

This is a hybrid role working out of our Honolulu office.

We’re looking for a motivated, customer-focused Client Experience Specialist to join our Hawaiʻi team. This role will provide hands-on, local support to restaurant and hospitality clients throughout onboarding, implementation, and ongoing use of SpotOn technology.
Hawaiʻi has a significant Chinese-speaking business community, and this position will play an important role in helping us provide a better experience for clients who prefer to communicate in Chinese. The ideal candidate is personable, organized, comfortable with technology, and excited to work directly with local businesses.

Responsibilities

• Provide local client support in both Chinese and English

• Assist restaurant and hospitality clients with questions, troubleshooting, and day-to-day support needs

• Support new clients throughout onboarding, setup, implementation, and go-live
  Help translate or clarify product, operational, and support information for Chinese-speaking clients

• Coordinate with the Hawaiʻi sales, implementation, and support teams to ensure client issues are resolved quickly

• Conduct follow-ups with clients to ensure they are comfortable and successful with their SpotOn products

• Assist with basic POS hardware and software troubleshooting

• Escalate technical or operational issues to the appropriate internal teams when needed

• Maintain accurate notes and communication regarding client requests and outstanding items

• Provide an exceptional, relationship-focused customer experience
  

Qualifications

• Fluent in Chinese and English

• Strong communication and interpersonal skills

• Customer-service mindset and willingness to help

• Comfortable learning new technology and troubleshooting basic technical issues

• Highly organized, responsive, and dependable

• Ability to work both independently and collaboratively

• Comfortable working directly with restaurant owners, managers, and staff

• Restaurant, hospitality, customer service, technology, or POS experience is a plus, but not required

What's in it for you

Compensation:

• Our base pay range for this role is $20.00 - $26.00 per hour

Benefits:
At SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hardworking humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in your wellbeing with a competitive benefits package designed to