Chinese/English Client Experience Specialist Honolulu

SpotOn; Fresno (CA); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

HSA with Employer Match

Company-Paid Life Insurance & Disb

401(k) Retirement Savings & Annual Em 

Job summary

SpotOn is seeking a motivated Client Experience Specialist to join our Hawaiʻi team in a hybrid Honolulu role. You will provide local support to restaurant clients in Chinese and English during onboarding, implementation, and ongoing use of SpotOn technology.

The ideal candidate is personable, organized, and comfortable with technology, able to translate product details for Chinese-speaking clients and collaborate with Hawaiʻi teams to resolve issues quickly.

Qualifications

• Fluent in Chinese and English.
• Strong communication and interpersonal skills.
• Customer-service mindset and willingness to help.
• Comfortable learning new technology and troubleshooting basic technical issues.
• Highly organized, responsive, and dependable.
• Ability to work both independently and collaboratively.
• Comfortable working directly with restaurant owners, managers, and staff.
• Restaurant, hospitality, customer service, technology, or POS experience is a plus, but not required.

Responsibilities

• Provide local client support in both Chinese and English.
• Assist restaurant and hospitality clients with questions, troubleshooting, and day-to-day support needs.
• Support new clients throughout onboarding, setup, implementation, and go-live; translate or clarify product, operational, and support information for Chinese-speaking clients.
• Coordinate with the Hawaiʻi sales, implementation, and support teams to resolve client issues quickly.
• Conduct follow-ups with clients to ensure they are comfortable and successful with SpotOn products.
• Assist with basic POS hardware and software troubleshooting.
• Escalate technical or operational issues to internal teams when needed.
• Maintain accurate notes and communication regarding client requests and outstanding items.
• Provide an exceptional, relationship-focused customer experience.

Skills

Bilingual Chinese/English

Strong communication

Customer service

Tech troubleshooting

Organization

Independent & collaborative

Restaurant/Hospitality experience

POS experience (nice-to-have)

Tools

POS systems

Job description

SpotOn is seeking a motivated Client Experience Specialist to join our Hawaiʻi team in a hybrid Honolulu role. You will provide local support to restaurant clients in Chinese and English during onboarding, implementation, and ongoing use of SpotOn technology.

The ideal candidate is personable, organized, and comfortable with technology, able to translate product details for Chinese-speaking clients and collaborate with Hawaiʻi teams to resolve issues quickly.