Bilingual Client Experience Specialist (Chinese/English)

SpotOn; United States; Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

HSA with Employer Match

Life Insurance & Disability

401(k) with Employer Match

Job summary

SpotOn in Hawaii is seeking a motivated Client Experience Specialist to join the Hawaiʻi team. You will provide hands-on local support to restaurant and hospitality clients during onboarding, implementation, and ongoing use of SpotOn technology.

The ideal candidate is fluent in Chinese and English, customer-focused, organized, tech‑comfortable, and eager to help local businesses succeed with SpotOn solutions. This hybrid role is based in Honolulu with opportunities to grow.

Qualifications

• Fluent in Chinese and English.
• Customer-service mindset and willingness to help.
• Comfortable learning new technology and troubleshooting basic technical issues.
• Highly organized, responsive, and dependable.

Responsibilities

• Provide local client support in both Chinese and English.
• Assist restaurant and hospitality clients with questions, troubleshooting, and day-to-day support needs.
• Support new clients throughout onboarding, setup, implementation, and go-live.
• Help translate or clarify product, operational, and support information for Chinese-speaking clients.
• Coordinate with the Hawaiʻi sales, implementation, and support teams to ensure client issues are resolved quickly.
• Conduct follow-ups with clients to ensure they are comfortable and successful with SpotOn products.
• Assist with basic POS hardware and software troubleshooting.
• Escalate technical or operational issues to the appropriate internal teams when needed.
• Maintain accurate notes and communication regarding client requests and outstanding items.
• Provide an exceptional, relationship-focused customer experience.

Skills

Chinese

English

Customer-service mindset

Tech-savvy

Organized and dependable

Job description

SpotOn in Hawaii is seeking a motivated Client Experience Specialist to join the Hawaiʻi team. You will provide hands-on local support to restaurant and hospitality clients during onboarding, implementation, and ongoing use of SpotOn technology.

The ideal candidate is fluent in Chinese and English, customer-focused, organized, tech‑comfortable, and eager to help local businesses succeed with SpotOn solutions. This hybrid role is based in Honolulu with opportunities to grow.