Bilingual Client Concierge - Engagement & Access to Care

Counseling4Kids; Glendale (CA); On-site; USD 25,000 - 30,000; Part time

Job summary

Counseling4Kids in California is seeking a contracted Client Concierge to deliver exceptional customer service, engage new clients during intake, and connect families with resources through assessment, planning, and advocacy. You will address attendance barriers and support other departments as needed.

You will collaborate with the clinical team to ensure case plans are identified and met, while maintaining DMH standards and accurate documentation for billing.

Qualifications

• Knowledge of DMH systems and procedures.
• Knowledge of the Integrated System and Medi-Cal billing.
• Knowledge of Microsoft Office (Outlook, Word, and Excel).
• Knowledge of office equipment (fax machines and printers).
• Solid written and verbal communication skills.
• Ability to be resourceful and proactive when issues arise.
• Ability to prioritize, plan and use time efficiently.
• Committed to the overall well-being of the department and the mission and vision of the agency.
• Multitasking and time-management skills, with the ability to prioritize tasks.

Responsibilities

• Uphold the mission and core values of Counseling4Kids.
• Ensure clients and their families receive an excellent customer experience and can navigate their care successfully.
• Review agency consent forms with caregivers and clients and foster informed decision making.
• Reviews agency Attendance Agreement with caregivers and clients assuring the clarity of attendance expectations.
• Review additional adjunct service referrals such as psychiatric, psychological and case management.
• Verify Medi-Cal and assess client’s or family’s needs, eligibility for services and assist clients to enroll in benefits (e.g Medi-Cal).
• Meet with caregivers and clients to assign their case and schedule the 1st treatment appointment.
• Contact clients/caregivers within 24 hours of 1st missed scheduled appointment to support clients with consistent attendance to appointments.
• Provides referrals for families unable to overcome barriers to consistent treatment attendance to outside resources needed.
• Works with clients, families and appropriate community agencies to coordinate and facilitate services for clients.
• Engages with the client, family and other involved parties and works to build trust, encourage hope, and ensure ongoing engagement in services.
• Performs follow-ups and wellness checks on existing clients and on new referrals.
• Coordinates appointments, transportation with Lyft Concierge, and other services as needed.
• Maintain knowledge of agency activities, and services, and effectively communicate this information to clients.
• Remains current on community resources and maintains communication with relevant agencies for referrals and to offer assistance.
• Engages clients by re-framing problems and focusing on solutions.
• Educates the client on coping skills, anger management and positive communication skills.
• Assures quality of service for clients by enforcing rules, regulations, and compliance requirements.

Skills

Bilingual English/Spanish

Customer service

Time management

Communication (written & verbal)

Resourcefulness

Judgement/decision making

Education

Bachelor's degree in psychology, social work or related field

AA degree + 2 years relevant work experience

4 years related work experience in mental health

Tools

DMH systems

Medi-Cal billing

Microsoft Office (Outlook, Word, Excel)

Job description

Counseling4Kids in California is seeking a contracted Client Concierge to deliver exceptional customer service, engage new clients during intake, and connect families with resources through assessment, planning, and advocacy. You will address attendance barriers and support other departments as needed.

You will collaborate with the clinical team to ensure case plans are identified and met, while maintaining DMH standards and accurate documentation for billing.