Bilingual Client Care Advocate – Mental Health Services

KidsPeace; Bethlehem (Northampton County); Sur place; USD 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

Competitive Compensation

Generous PTO

Tuition Assistance & Student Loan Forg

Comprehensive Benefits – Medical, dent

Vision insurance

Pet insurance

Professional Growth Opportunities

Supportive Culture

Résumé du poste

KidsPeace is seeking a Client Care Representative to support individuals enrolled in outpatient referrals and medical/clinical associates. Responsibilities include scheduling, prior authorizations, collecting co-pays, and preparing intake documentation with an emphasis on accurate demographic and insurance data in ENRG.

The role supports the medical staff by collecting vitals during medication checks and coordinating documentation with primary care physicians.

Qualifications

• High School graduate or equivalent required.
• Experience in the Human Services field preferred.
• Valid driver’s license.
• Must be 21 years of age.
• Bilingual English/Spanish preferred.

Responsabilités

• Continually model and uphold the high standards of quality customer satisfaction including building positive rapport with parents, clients and referral sources.
• Collect and input all necessary client demographic and insurance information in ENRG for all referrals.
• Submit a benefit check to Community Programs Patient Accounts associates.
• Confirming client’s insurance information during reminder calls or when checking a client in.
• Schedule and re-schedule all appointments once benefits have been confirmed.
• Prepare and send out coordination documentation to primary care physicians upon admission, discharge and for any medication class changes.
• Complete and submit all medication prior authorization requests.
• Complete and submit any pre-certification or registration as needed.
• Prepare and complete with the client all intake documentation.
• Prepare and complete all necessary Releases of Information including tracking when individuals turn 14 years of age.
• Collect height, weight and blood pressure for individuals attending prescriber appointments.
• Ensure reminder calls and all charts are up-to-date for prescriber appointments.
• Must be able to recognize the accurate priority level of each concern and address them accordingly.
• Must document each interaction with clients and or their family member(s) in a timely manner.

Connaissances

Customer service

Bilingual English/Spanish

Scheduling

Documentation/records input

Formation

High School diploma or equivalent

Outils

ENRG system

Description du poste

KidsPeace is seeking a Client Care Representative to support individuals enrolled in outpatient referrals and medical/clinical associates. Responsibilities include scheduling, prior authorizations, collecting co-pays, and preparing intake documentation with an emphasis on accurate demographic and insurance data in ENRG.

The role supports the medical staff by collecting vitals during medication checks and coordinating documentation with primary care physicians.