Bilingual Client Care Supervisor | Growth & Relations

Family Resource Home Care; Salem (OR); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Health benefits

Mileage reimbursement

Company-paid life and AD&D insurance

Paid time off: 3 weeks vacation in the

11 paid holidays

401(k) matching

Job summary

Family Resource Home Care in Salem, OR seeks a Bilingual Client Care Supervisor to drive growth, manage client relationships, and oversee care plans. The role centers on sales, service quality, and effective collaboration with branch staff.

The CCS must be fluent in English and Spanish, with 2+ years in sales or business development within healthcare. Valid driver’s license and willingness to visit client homes are required.

Qualifications

• 2+ years in sales, marketing, or business development (healthcare or home care preferred).
• Must be bilingual in English and Spanish.
• Proven track record of meeting goals.
• Excellent written and verbal communication skills.
• Customer-focused with a passion for quality care.

Responsibilities

• Conduct assessments for potential clients to understand their needs.
• Build trust with clients and their families.
• Present customized care plans to bring in new clients.
• Maintain strong relationships with current clients.
• Monitor clients' health conditions and needs.
• Provide exceptional customer service and address concerns.
• Regularly visit clients to assess their well-being.
• Update care plans as clients’ needs change.
• Keep accurate client documentation.
• Give clear directions for caregivers.
• Collaborate with the Branch Manager and Caregiver Manager on growth strategies.
• Identify opportunities to increase billable hours and services.
• Implement marketing initiatives to attract new clients.

Skills

Bilingual (EN/ES)

Sales experience

Communication skills

Customer-focused

Team player

Job description

Family Resource Home Care in Salem, OR seeks a Bilingual Client Care Supervisor to drive growth, manage client relationships, and oversee care plans. The role centers on sales, service quality, and effective collaboration with branch staff.

The CCS must be fluent in English and Spanish, with 2+ years in sales or business development within healthcare. Valid driver’s license and willingness to visit client homes are required.