Client Care Supervisor: Grow, Connect & Care Plans

Family Resource Home Care; Gresham (OR); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, vision

Mileage reimbursement

Life and AD&D insurance

Paid time off: 3 weeks

11 paid holidays

Professional development

401(k) with company match

Operations Academy Training

Job summary

Family Resource Home Care in Gresham, OR is seeking a Client Care Supervisor to lead client acquisition, oversee care plans, and support the branch staff in delivering high-quality, compassionate in-home care that keeps clients independent.

The role combines office collaboration and extensive client visits, requiring strong relationship-building, clear communication, and the ability to grow services while ensuring compliance and excellent patient care.

Qualifications

• 2+ years in sales, marketing, or business development (healthcare or home care preferred).
• Proven track record of meeting goals.
• Excellent written and verbal communication skills.
• Customer-focused with a passion for quality care.
• Friendly and able to build lasting relationships.

Responsibilities

• Conduct assessments for potential clients to understand their needs.
• Build trust with clients and their families.
• Present customized care plans to bring in new clients.
• Maintain strong relationships with current clients.
• Monitor clients' health conditions and needs.
• Provide exceptional customer service and address concerns.
• Regularly visit clients to assess their well-being.
• Update care plans as clients’ needs change.
• Keep accurate client documentation.
• Give clear directions for caregivers.
• Collaborate with the Branch Manager and Caregiver Manager on growth strategies.
• Identify opportunities to increase billable hours and services.
• Implement marketing initiatives to attract new clients.

Job description

Family Resource Home Care in Gresham, OR is seeking a Client Care Supervisor to lead client acquisition, oversee care plans, and support the branch staff in delivering high-quality, compassionate in-home care that keeps clients independent.

The role combines office collaboration and extensive client visits, requiring strong relationship-building, clear communication, and the ability to grow services while ensuring compliance and excellent patient care.