Bilingual Client Care Coordinator

Serenity Home Health Care Agency LLC; Niles (IL); On-site; USD 28,000 - 30,000; Full time

Job summary

Serenity Home Health Care Agency LLC is seeking an Administrative Full Time Clerical role in Niles, IL. The position handles client intake, scheduling, and records management to ensure quality care and client satisfaction.

Responsibilities include answering inquiries, determining service details and fees, maintaining client and employee records, and coordinating with caregivers to match clients with suitable care plans.

Qualifications

• Excellent customer service and communication skills.
• Strong problem-solving and attention to detail.
• Proficient with computers and generating reports.
• Fluent in English; additional languages are a plus.

Responsibilities

• Is the first point of contact for clients, industry partners, and care providers, delivering excellent customer service.
• Takes phone inquiries, provides information about services and fees, and gathers information for care/plan.
• Daily monitoring of dashboards and follow-up with caregivers and clients.
• On-call rotation every other month.
• Input care plans and coordinate staffing; review with caregivers prior to start of care.
• Complete monthly client calls and document in client files.

Skills

Customer service

Communication

Problem solving

Attention to detail

Computers

Reporting

English fluency

Other languages

Education

High school diploma or equivalent

Customer service experience preferred

Job description

Serenity Home Health Care Agency LLC is seeking an Administrative Full Time Clerical role in Niles, IL. The position handles client intake, scheduling, and records management to ensure quality care and client satisfaction.

Responsibilities include answering inquiries, determining service details and fees, maintaining client and employee records, and coordinating with caregivers to match clients with suitable care plans.