Homecare Client Success & Scheduling Coordinator

Serenity Home Health Care Agency LLC; South Holland (IL); On-site; USD 28,000 - 30,000; Full time

Job summary

Serenity Home Health Care Agency LLC in South Holland, IL is seeking an Administrative Full-Time Clerical coordinator. The role focuses on intake, client care coordination, and maintaining accurate records to ensure quality service and client satisfaction.

Responsibilities include staffing new clients within 48 hours, updating care plans within 1 hour, and proactive weekly outreach. Requires a high school diploma and 2 years in customer service; English fluency is essential.

Qualifications

• Demonstrated customer service and communication skills, problem solving, and attention to detail.
• Technical proficiency in utilizing computers and generating reports.
• Able to speak, read and write English fluently.
• Able to speak other languages is an advantage.

Responsibilities

• Client accountability and care coordination for all assigned clients.
• Oversee well-being, service coordination, and overall care of clients.
• Complete staffing for new clients within 48 hours; escalate delays to Branch Manager.
• Process updates to client care plans within 1 hour of receiving new information.
• Maintain defined schedule for every active client on the coordinator’s dashboard.
• Record all client-related communications in the client profile accurately.
• Weekly outreach every Friday to clients with services on hold to assess needs.
• Review missed visits weekly and schedule makeup hours.
• Ensure uninterrupted services for IDOA and IDHS clients.
• Begin renewal processes for VA clients at least one month before authorization expiration.
• Ensure completion of monthly client surveys.
• Ensure annual caregiver performance evaluations.

Skills

Customer service

Communication

Attention to detail

Tech proficiency (computers & reports)

Education

High school diploma or equivalent

Job description

Serenity Home Health Care Agency LLC in South Holland, IL is seeking an Administrative Full-Time Clerical coordinator. The role focuses on intake, client care coordination, and maintaining accurate records to ensure quality service and client satisfaction.

Responsibilities include staffing new clients within 48 hours, updating care plans within 1 hour, and proactive weekly outreach. Requires a high school diploma and 2 years in customer service; English fluency is essential.