Bilingual Client Care & Claims Liaison

Global Excel Management Inc.; Miami (FL); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Global Excel Management Inc. seeks a Client Care Specialist to oversee client requests, coordinating with Claims and Account Management teams. Hybrid role requiring office visits to ensure timely responses and effective service delivery.

The position emphasizes healthcare billing knowledge, strong communication in English and Spanish, and the ability to organize, prioritize, and multitask in a fast-paced environment.

Qualifications

• Knowledge of healthcare services and medical billing practices
• Comfort with Microsoft suite of products and adaptable to different tools and technologies
• Principles and application of excellent customer experience skills
• Ability to work independently, organize, prioritize, and multitask
• Resourcefulness and critical decision-making skills
• Excellent interpersonal skills and professional written and spoken communication (and Spanish as needed)

Responsibilities

• Liaise between clients and operational teams to obtain required information
• Coordinate services to meet clients' needs and respond timely
• Collaborate with Claims, Account Management and vendors as needed

Skills

Healthcare knowledge

Microsoft Office

Customer experience

Independence & organization

Decision-making

Interpersonal communication (Spanish)

Education

High school or equivalent

Two years customer service experience

Tools

Microsoft Office Suite

Job description

Global Excel Management Inc. seeks a Client Care Specialist to oversee client requests, coordinating with Claims and Account Management teams. Hybrid role requiring office visits to ensure timely responses and effective service delivery.

The position emphasizes healthcare billing knowledge, strong communication in English and Spanish, and the ability to organize, prioritize, and multitask in a fast-paced environment.