Client Care Specialist- EN

Global Excel Management Inc.; Miami (FL); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Global Excel Management Inc. seeks a Client Care Specialist to oversee client requests, coordinating with Claims and Account Management teams. Hybrid role requiring office visits to ensure timely responses and effective service delivery.

The position emphasizes healthcare billing knowledge, strong communication in English and Spanish, and the ability to organize, prioritize, and multitask in a fast-paced environment.

Qualifications

• Knowledge of healthcare services and medical billing practices
• Comfort with Microsoft suite of products and adaptable to different tools and technologies
• Principles and application of excellent customer experience skills
• Ability to work independently, organize, prioritize, and multitask
• Resourcefulness and critical decision-making skills
• Excellent interpersonal skills and professional written and spoken communication (and Spanish as needed)

Responsibilities

• Liaise between clients and operational teams to obtain required information
• Coordinate services to meet clients' needs and respond timely
• Collaborate with Claims, Account Management and vendors as needed

Skills

Healthcare knowledge

Microsoft Office

Customer experience

Independence & organization

Decision-making

Interpersonal communication (Spanish)

Education

High school or equivalent

Two years customer service experience

Tools

Microsoft Office Suite

Job description

Job Description

Hybrid position, requires going to the office.

Job Purpose

The position exists to ensure that Corporate Client request are overseen, responded to in a timely manner, while either acting as a liaison between the client and operational teams or performing the coordination of services necessary to meet the clients’ needs.

The Client Care Specialist are part of the Claims Services team and will work closely with the Claims and Account Management teams as well as with other departments and outside vendors with the goal of obtaining information required by clients or needed as part of our internal processes.

KSA (Knowledge, Skills And Abilities)

• Knowledge of healthcare services and medical billing practices
• Comfort with Microsoft suite of products and adaptable to different tools and technologies
• Principles and application of excellent customer experience skills
• Ability to work independently, organize, prioritize, and multitask
• Resourcefulness and critical decision-making skills
• Excellent interpersonal skills and professional written and spoken communication (and Spanish as needed)

Requirements And Qualifications

• High school or Post-Secondary Education or equivalent
• Minimum of two years of work experience in customer service and industry
• Excellent verbal and written communication skills in English and Spanish