Remote Client Support Specialist (Pediatric Health)

Catalpa Health; United States; Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Health insurance options (FSA/HSA)

Dental & vision insurance

Life, critical illness, and accident保险

Disability insurance

Retirement plan with company match

Dependent Care Saving Plan

Paid Time Off + 9 holidays

Job summary

Catalpa Health in the United States is seeking a Client Support Specialist to join our pediatric mental health team. You will greet clients, complete registrations at the front desk, handle high‑volume calls, and document interactions in Epic to support clinics and providers.

The role requires a positive attitude, excellent communication, and proficiency with MS Office; Epic experience is preferred. We offer competitive pay, comprehensive benefits, PTO, and a supportive, community‑focused work

Qualifications

• High school diploma or equivalent.
• 1+ years of customer service experience in a health clinic setting.
• Positive attitude and excellent communication skills.
• MS Office proficiency; EPIC experience preferred.

Responsibilities

• Greet clients and complete registration at the front desk.
• Answer incoming telephone calls and make outbound calls in a high-volume environment.
• Complete full client registration and scheduling process.
• Address client concerns, routing calls to the appropriate department and documenting interactions in Epic.

Skills

Positive attitude

Excellent communication skills

Teamwork / collaboration

MS Office proficiency

Education

High School Diploma or equivalent

Tools

EPIC

Job description

Catalpa Health in the United States is seeking a Client Support Specialist to join our pediatric mental health team. You will greet clients, complete registrations at the front desk, handle high‑volume calls, and document interactions in Epic to support clinics and providers.

The role requires a positive attitude, excellent communication, and proficiency with MS Office; Epic experience is preferred. We offer competitive pay, comprehensive benefits, PTO, and a supportive, community‑focused work