Bilingual Claims Intake & Customer Support Specialist

Allstate; United States; Remote; USD 13,000 - 16,000; Full time

Benefits offered by this job

Full paid during training

Nine days PTO

Wages reported to IMSS and Infonavit

Weekly food vouchers 328 MXN

Weekly payment

Life and burial insurance

Internet and electricity bonus

Special discounts

Employee Referral Program

Monthly activities

Job summary

Integon, a division of The Allstate Corporation, seeks a Customer Support Representative to guide callers to the right party for policy or claim questions and to file a first notice of loss with empathy and accuracy.

The role emphasizes explaining the claims process, handling calls and emails, and coordinating with other parties to obtain needed information. Bilingual English/Spanish required, with training provided.

Qualifications

• High School Diploma or GED or equivalent experience.
• Call Center experience preferred.
• Insurance industry knowledge preferred.

Responsibilities

• Establishes a connection with customers to gather and capture information, to file a first notice of loss claim.
• Provides an overview of the basic claims process and information of a general nature to customers.
• Receives, screens, and routes incoming telephone calls and other electronic correspondence.
• Contacts or receives contact from customers or other claim-related third parties to obtain and/or provide necessary file information to comply with quality and process standards
• Follows established guidelines specific to each claim report or inquiry to include clear and accurate documentation
• Assist customers with scheduling auto and/or property inspections, and a rental car as needed
• Remain empathetic, and engaged during customer interactions.
• Uses online resources, system-generated prompts, and claims knowledge to assist customers, and set expectations for the next steps to resolve their claim

Skills

Empathy

Organization

Communication

Bilingual English/Spanish

Call center experience

Education

High School Diploma/GED

Job description

Integon, a division of The Allstate Corporation, seeks a Customer Support Representative to guide callers to the right party for policy or claim questions and to file a first notice of loss with empathy and accuracy.

The role emphasizes explaining the claims process, handling calls and emails, and coordinating with other parties to obtain needed information. Bilingual English/Spanish required, with training provided.