Bilingual City Services Associate - English/Spanish

DATAMARK, Inc.; El Paso (TX); Hybrid; USD 34,098,000 - 46,133,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Life Insurance

Paid Time Off

Disability Insurance

Wellness Resources

In-house gym

Job summary

DATAMARK, Inc. is seeking a Bilingual Customer Service Representative to be the first point of contact for residents seeking information and assistance with essential city services. You will help ensure residents receive accurate and timely support, contributing to the smooth operation of the community.

The role requires strong communication skills, the ability to multitask, and proficiency with computer systems. Fluency in English and Spanish is required to effectively assist diverse residents.

Qualifications

• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Excellent problem-solving skills and attention to detail.
• Proficiency with computer systems and software applications.
• Bilingual in English and Spanish.

Responsibilities

• Assist residents by providing information and resolving inquiries related to non-emergency municipal services.
• Handle service requests for public works, sanitation, code enforcement, and other essential city services.
• Accurately log and track service requests to ensure timely resolutions as a Bilingual Customer Service Representative.
• Collaborate with city departments to address and resolve community concerns.
• Maintain a high level of professionalism and provide excellent customer service in every interaction as a Bilingual Customer Service Representative.

Skills

Communication

Multitasking

Problem solving

Computer proficiency

Bilingual EN/ES

Education

High School Diploma

Job description

DATAMARK, Inc. is seeking a Bilingual Customer Service Representative to be the first point of contact for residents seeking information and assistance with essential city services. You will help ensure residents receive accurate and timely support, contributing to the smooth operation of the community.

The role requires strong communication skills, the ability to multitask, and proficiency with computer systems. Fluency in English and Spanish is required to effectively assist diverse residents.