Bilingual Customer Service Representative

DATAMARK, Inc.; El Paso (TX); Hybrid; USD 34,098,000 - 46,133,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Life Insurance

Paid Time Off

Disability Insurance

Wellness Resources

In-house gym

Job summary

DATAMARK, Inc. is seeking a Bilingual Customer Service Representative to be the first point of contact for residents seeking information and assistance with essential city services. You will help ensure residents receive accurate and timely support, contributing to the smooth operation of the community.

The role requires strong communication skills, the ability to multitask, and proficiency with computer systems. Fluency in English and Spanish is required to effectively assist diverse residents.

Qualifications

• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Excellent problem-solving skills and attention to detail.
• Proficiency with computer systems and software applications.
• Bilingual in English and Spanish.

Responsibilities

• Assist residents by providing information and resolving inquiries related to non-emergency municipal services.
• Handle service requests for public works, sanitation, code enforcement, and other essential city services.
• Accurately log and track service requests to ensure timely resolutions as a Bilingual Customer Service Representative.
• Collaborate with city departments to address and resolve community concerns.
• Maintain a high level of professionalism and provide excellent customer service in every interaction as a Bilingual Customer Service Representative.

Skills

Communication

Multitasking

Problem solving

Computer proficiency

Bilingual EN/ES

Education

High School Diploma

Job description

Bilingual Customer Service Representative

At DATAMARK, Inc., you will experience a dynamic and inclusive company culture that emphasizes collaboration, innovation and professional development. Our team is supportive, engaged and enjoys working together to achieve shared goals. We offer exceptional benefits and are committed to promoting your well-being both in and out of the workplace. Join DATAMARK as a Bilingual Customer Service Representative and contribute your expertise in a role where your impact truly matters!

As a Bilingual Customer Service Representative, you will be the first point of contact for residents seeking information and assistance with essential city services. You will directly contribute to the smooth operation of our vibrant community by ensuring residents receive accurate and timely support.

What You’ll Do:

• Assist residents by providing information and resolving inquiries related to non-emergency municipal services.
• Handle service requests for public works, sanitation, code enforcement, and other essential city services.
• Accurately log and track service requests to ensure timely resolutions as a Bilingual Customer Service Representative
• Collaborate with city departments to address and resolve community concerns.
• Maintain a high level of professionalism and provide excellent customer service in every interaction as a Bilingual Customer Service Representative

What We’re Looking For:

• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Excellent problem-solving skills and attention to detail.
• Proficiency with computer systems and software applications.
• Bilingual in English and Spanish

Why Join Us?

• Extensive Training:We set you up for success with comprehensive training.

• Growth Opportunities:Build a rewarding career in a collaborative and supportive environment.
• Make a Difference:Your work will directly benefit the El Paso community.

• High School Diploma or equivalent
• At least 1 year of experience in a call center environment or 2 years customer service experience
• Must be a U.S. Citizen
• Fluent in English and Spanish is required (read, write, and speak).

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (PTO & Public Holidays)
• Short Term & Long Term DisabilityTraining & Development
• Wellness Resources
• In-house gym
• $14.00 per hour