Bilingual Child Care Services Counselor

City-of-SAN-Antoni; San Antonio (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

City of San Antonio seeks a professional to assist families with child care needs through interviews, counseling, and eligibility determinations. The role involves processing financial obligations, maintaining records, and coordinating between vendors and parents across multiple education centers.

The position emphasizes customer service, accuracy, and compliance with DFPS requirements, with shifts that vary by department needs and an at-will employment status.

Qualifications

• Bachelor's Degree is required; preferred coursework in Business, Child Development, or related field.
• Knowledge of counseling and interviewing techniques.
• Proficiency with MS Word and Excel and other federal/state programs.

Responsibilities

• Conducts preliminary and ongoing eligibility intakes/re-certifications for parents applying for federally funded Child Care Services Program.
• Performs calculations to determine parents' financial obligations for child care services.
• Monitors adjustments and payments.
• Maintains case records electronically and in hardcopy.
• Provides excellent customer service to internal and external customers.
• Coordinates between vendor and parent to complete child care arrangements.
• Conducts research and justification for various accounting adjustments, including computer entry.

Skills

Counseling techniques

MS Windows applications

Record keeping

Clear communication

Time estimation

Typing/keyboarding

Bilingual English/Spanish

Education

Bachelor's Degree in Business/Child Development or related field

Job description

City of San Antonio seeks a professional to assist families with child care needs through interviews, counseling, and eligibility determinations. The role involves processing financial obligations, maintaining records, and coordinating between vendors and parents across multiple education centers.

The position emphasizes customer service, accuracy, and compliance with DFPS requirements, with shifts that vary by department needs and an at-will employment status.