Bilingual Child Care Navigator & Family Support Specialist

Crghouston; Austin (TX); Hybrid; USD 42.000 - 58.000; Vollzeit

Zusammenfassung

Capital Area Child Care Services in Austin, TX seeks a full-time Child Care Navigator Specialist to support families through child care assistance and case management. You will be a primary contact for families, providers, and partners, guiding them through eligibility, documentation, and resources.

The role requires a Bachelor's degree in a related field and 2–4 years' experience assisting families, with preferred bilingual English-Spanish communication and strong customer service skills.

Qualifikationen

• Bachelor's Degree from four-year college or university focusing on Early Childhood Development, Special Education, Psychology, Social Work, or related field or equivalent combination of education and experience.
• 2-4 years of relevant work experience in a role supporting families.
• 2-4 years of experience training adults or public speaking.
• Strong interpersonal, communication, and organizational skills.
• Bilingual (English-Spanish) - preferred.

Aufgaben

• Builds rapport and trust with families and child care providers by delivering high-quality, respectful, and professional customer service.
• Provide comprehensive case management for families receiving child care scholarships, by maintaining accurate records, monitoring case statuses, and supporting families through changes in circumstances or program requirements.
• Communicates with families regarding eligibility, required documentation, program policies, case actions, and complaint resolutions.
• Provides clear and accurate information about child care assistance programs, early childhood development, and relevant community resources.
• Collects and tracks data to support program outcomes and reporting requirements for funders.
• Accurately performs income calculations to determine family eligibility and cost of care.
• Enters and maintains timely, accurate data in internal systems and databases, including financial aid platforms, as required.
• Organizes and maintains complete, compliant customer files in accordance with documentation standards.
• Responds promptly to customer needs and assists families in navigating the child care assistance process.
• Reviews customer-submitted documents to determine eligibility within required timeframes.

Kenntnisse

Office 365

Microsoft Teams

Case management systems

Customer service platforms

Ausbildung

Bachelor's Degree in Early Childhood Development/related field

Tools

SharePoint

Excel

Jobbeschreibung

Capital Area Child Care Services in Austin, TX seeks a full-time Child Care Navigator Specialist to support families through child care assistance and case management. You will be a primary contact for families, providers, and partners, guiding them through eligibility, documentation, and resources.

The role requires a Bachelor's degree in a related field and 2–4 years' experience assisting families, with preferred bilingual English-Spanish communication and strong customer service skills.