Child Care Resource Specialist

City-of-SAN-Antoni; San Antonio (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

City of San Antonio seeks a professional to assist families with child care needs through interviews, counseling, and eligibility determinations. The role involves processing financial obligations, maintaining records, and coordinating between vendors and parents across multiple education centers.

The position emphasizes customer service, accuracy, and compliance with DFPS requirements, with shifts that vary by department needs and an at-will employment status.

Qualifications

• Bachelor's Degree is required; preferred coursework in Business, Child Development, or related field.
• Knowledge of counseling and interviewing techniques.
• Proficiency with MS Word and Excel and other federal/state programs.

Responsibilities

• Conducts preliminary and ongoing eligibility intakes/re-certifications for parents applying for federally funded Child Care Services Program.
• Performs calculations to determine parents' financial obligations for child care services.
• Monitors adjustments and payments.
• Maintains case records electronically and in hardcopy.
• Provides excellent customer service to internal and external customers.
• Coordinates between vendor and parent to complete child care arrangements.
• Conducts research and justification for various accounting adjustments, including computer entry.

Skills

Counseling techniques

MS Windows applications

Record keeping

Clear communication

Time estimation

Typing/keyboarding

Bilingual English/Spanish

Education

Bachelor's Degree in Business/Child Development or related field

Job description

Under general supervision, is responsible for performing professional-level work assisting individuals with child care needs through telephone or face-to-face interviews and counseling. Working conditions are primarily inside an office environment. Exercises no supervision.

This position is funded by sales tax that has been approved by the citizens of San Antonio for a limited time period. This position, therefore, is subject to at-will employment status, and is unclassified and has no disciplinary appeal rights to the Municipal Civil Service Commission.

Work Location

Assigned location will vary based on departmental and program needs at one (1) of four (4) operating locations:

• Pre-K 4 SA North Education Center - (3635 Medical Dr, San Antonio, TX 78229)
• Pre-K 4 SA West Education Center - (1235 Historic, Old Hwy 90 W, San Antonio, TX 78237)
• Pre-K 4 SA East Education Center - (5230 Eisenhauer Rd, San Antonio, TX 78218)
• Pre-K 4 SA South Education Center - (3510 S WW White Rd, San Antonio, TX 78222)

Work Schedule

Assigned shift will vary with departmental and program needs:

• 8:00 a.m. - 4:30 p.m.; Monday - Friday
• 9:30 a.m. - 6:00 p.m. Monday - Friday

Responsibilities

• Conducts preliminary and ongoing eligibility intakes/re-certifications for parents applying for federally funded Child Care Services Program.
• Performs calculations to determine parents' financial obligations for child care services.
• Monitors adjustments and payments.
• Maintains case records both electronically and hardcopy.
• Provides excellent customer service to both internal and external customers.
• Coordinates between vendor and parent to complete child care arrangements.
• Conducts research and justification for various accounting adjustments, to include computer entry
• Performs related duties and fulfills responsibilities as required.

Qualifications

• Bachelor's Degree from an accredited college or university with preferred coursework in Business, Child Development, or related field.

Preferred Qualifications

• Ability to pass a Department of Family and Protective Services (DFPS) background check.
• Bilingual in English and Spanish.
• Prior professional experience working in a school environment.

Applicant Information

• Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
• Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.
• Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
• If selected for this position, official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.

• Knowledge of counseling and interviewing techniques.
• Skill in utilizing personal computers and associated MS Windows-based software applications (e.g. Word, Excel) and federal/state designed programs in the completion of assignments.
• Ability to operate a computer keyboard and other basic office equipment.
• Ability to maintain and submit accurate records within the required time periods.
• Ability to communicate clearly and effectively.
• Ability to estimate time and materials needed for projects.
• Ability to perform all the physical requirements of the position.