Bilingual Case Manager (Spanish & English)

Morgan & Morgan, PA.; Tampa (FL); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Case Manager to join their team. This role is pivotal in supporting attorneys by managing caseloads, developing settlements, and maintaining organized case files. The ideal candidate will be bilingual, customer-focused, and possess strong communication skills. In this fast-paced environment, you will interact with clients, insurance companies, and medical providers, ensuring a smooth process from intake to closing. Join a leading personal injury law firm that values its employees and offers an excellent benefits package, including medical and dental insurance, 401(k) plan, and paid time off.

Benefits

Medical insurance

Dental insurance

401(k) plan

Paid time off

Paid holidays

Qualifications

• 2+ years of experience in a legal or insurance adjuster role preferred.
• Bilingual skills and strong communication abilities are essential.

Responsibilities

• Assist attorneys in developing settlements and managing case files.
• Negotiate settlements with insurance carriers and maintain organized files.
• Interact with clients and healthcare providers throughout treatment.

Skills

Bilingual in English and Spanish

Strong writing and communication skills

Proactive interaction with clients

Ability to multi-task and prioritize

Attention to detail

Team player

Education

Experience in a legal position

Experience as a Personal Injury Case Manager

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Database expertise

Job description

Tampa, Florida, United States

At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.

Summary

We are seeking a Case Manager to join our team. As a Case Manager you must be highly organized and able to work on a varied caseload. The Case Manager will assist the attorney in developing settlements, preparing documents and correspondence as needed. The ideal candidate is customer focused and empathetic.

Responsibilities

• Daily interaction with existing and potential clients, via telephone and in person.
• Order medical records from providers and communicate with clients and providers during the course of treatment.
• Obtain documents necessary to support injury and/or liability positions.
• Interact with insurance carriers and healthcare providers to secure records and account balances.
• Negotiate case settlements with insurance carriers and negotiate a deduction of outstanding medical balances with providers.
• Work directly with multiple coworkers involved in the management and support of case files.
• Maintain organized case files.
• Prepare comprehensive demands and assemble support for submission to carriers.
• Interact with attorneys and present case synopsis when required.
• Manage case files from intake to closing under the direction of an attorney.
• Perform other related duties as assigned to meet the needs of the business.

Qualifications

• Bilingual in English and Spanish.
• Prior experience as a Personal Injury Case Manager preferred.
• At least 2 years of working in a legal position or insurance adjuster experience preferred.
• Ability to be a team player and follow procedures.
• Proactive interaction with clients, insurance companies and medical providers.
• Must possess the ability to multi-task, prioritize, and manage workload with a positive attitude and minimal supervision.
• Highly organized with the ability to juggle multiple deadlines in a fast-paced environment.
• Strong writing and communication skills along with attention to detail.
• Extensive computer and database expertise, Microsoft Word, Excel, Outlook, and type no less than 35 wpm.

Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.

Equal Opportunity Statement

Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.