Bilingual Case Manager (Spanish) Client Wellness & Support

Mission Action; San Francisco (CA); On-site; USD 32,000 - 45,000; Full time

Job summary

Mission Action in San Francisco seeks a Case Manager (Bilingual Spanish) for the DSP program. You will complete intake, enter data into RTZ/OneSystem, and coordinate care with the site team to ensure client safety and continuity of services.

The role requires trauma-informed practice, crisis intervention, and collaboration with city staff to serve low-income immigrant communities. Fluency in Spanish is strongly preferred, alongside strong organizational and MS Word/Excel skills.

Qualifications

• Fluency in Spanish strongly preferred, including ability to provide written translation of documents.

Responsibilities

• Complete client intake assessments and documentation for new clients.
• Enter data daily into RTZ system, OneSystem as per contract requirements.
• Report on Slack and review site care coordination with site manager.
• Conduct client wellness checks onsite.
• Provide care coordination, crisis intervention, and conflict resolution.
• Work collaboratively with Mission Action staff and city staff for site coordination.
• Perform other duties as assigned.

Skills

Fluent Spanish

Data entry

Communication

Organizational skills

Crisis intervention

Conflict resolution

Team collaboration

Trauma-informed care

Language justice

Tools

RTZ system

OneSystem

Microsoft Word

Excel

Job description

Mission Action in San Francisco seeks a Case Manager (Bilingual Spanish) for the DSP program. You will complete intake, enter data into RTZ/OneSystem, and coordinate care with the site team to ensure client safety and continuity of services.

The role requires trauma-informed practice, crisis intervention, and collaboration with city staff to serve low-income immigrant communities. Fluency in Spanish is strongly preferred, alongside strong organizational and MS Word/Excel skills.