Bilingual Case Manager: Crisis Support & Housing Access

Compass Family Services; San Francisco (CA); On-site; USD 41,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan

Union membership

Job summary

Compass Family Services is seeking a Case Manager to assist families and pregnant people in securing emergency hotel rooms, shelter connections, and longer-term housing options in San Francisco. The role is fully on-site at multiple hotel locations and the office (1254 Market St).

The position requires English and Spanish fluency, crisis experience, and strong interpersonal and data-management skills. The job includes meal distribution and 37.5 hours weekly with evening shifts.

Qualifications

• Fluency in Spanish and English required (written & spoken).
• Experience with people in crisis.
• Understanding homeless and low-income families' challenges.
• Strong networking and relationship-building skills.
• Commitment to diversity, equity, inclusion and belonging.

Responsibilities

• Provide crisis intervention, information and referrals to families in crisis.
• Ensure families understand and follow program and hotel rules; mediate conflicts.
• Connect families to housing problem solving and longer-term options.
• Maintain accurate client files and data in Salesforce and funder databases.
• Distribute meals to families daily at hotels.
• Respond to hotline calls from families seeking housing.

Skills

Bilingual Spanish/English

Crisis intervention

Interpersonal skills

Relationship-building

Diversity, Equity, Inclusion

Microsoft Office & Salesforce

Mobility/physical endurance

Fluency in English

Tools

Salesforce

Microsoft Office

Job description

Compass Family Services is seeking a Case Manager to assist families and pregnant people in securing emergency hotel rooms, shelter connections, and longer-term housing options in San Francisco. The role is fully on-site at multiple hotel locations and the office (1254 Market St).

The position requires English and Spanish fluency, crisis experience, and strong interpersonal and data-management skills. The job includes meal distribution and 37.5 hours weekly with evening shifts.