Case Manager - DSP

Mission Action; San Francisco (CA); On-site; USD 32,000 - 45,000; Full time

Job summary

Mission Action in San Francisco seeks a Case Manager (Bilingual Spanish) for the DSP program. You will complete intake, enter data into RTZ/OneSystem, and coordinate care with the site team to ensure client safety and continuity of services.

The role requires trauma-informed practice, crisis intervention, and collaboration with city staff to serve low-income immigrant communities. Fluency in Spanish is strongly preferred, alongside strong organizational and MS Word/Excel skills.

Qualifications

• Fluency in Spanish strongly preferred, including ability to provide written translation of documents.

Responsibilities

• Complete client intake assessments and documentation for new clients.
• Enter data daily into RTZ system, OneSystem as per contract requirements.
• Report on Slack and review site care coordination with site manager.
• Conduct client wellness checks onsite.
• Provide care coordination, crisis intervention, and conflict resolution.
• Work collaboratively with Mission Action staff and city staff for site coordination.
• Perform other duties as assigned.

Skills

Fluent Spanish

Data entry

Communication

Organizational skills

Crisis intervention

Conflict resolution

Team collaboration

Trauma-informed care

Language justice

Tools

RTZ system

OneSystem

Microsoft Word

Excel

Job description

Job Announcement

Case Manager (Bilingual Spanish)

Position: Case Manager (Bilingual Spanish)

Program: DSP

Reports to: Program Manager

Compensation: $28 per hour. Full-time, non-exempt position. Benefits include medical, dental, vision, long-term disability, life insurance, flexible spending account, commuter benefits, paid holiday, paid sick leave, generous vacation with Summer Recess and Winter Recess, and 401(K) with employer matching.

About the Organization:

Mission Action has been growing rapidly, therefore, we have created a lot of new positions in different programs. Please consider joining our team to serve the communities.

Mission Action nurtures individual wellness and cultivates collective power among low-income and immigrant communities to create a more just society. As a multi-issue, multi-strategy organization, we work to improve lives on an individual level as well as affect broader social change by engaging in advocacy and community organizing. We work together across programs to address homelessness, lack of affordable housing, and to support immigrant rights in order to meet the complex needs of our communities and collectively address the root causes of suffering and injustice. To learn more about our organization's model and impact, we encourage you to watch the following video.

Duties and Responsibilities:

• Complete client intake assessments and necessary documentation for all new clients of the site
• Enter data daily into the RTZ system, OneSystem as per contract requirements
• Report on Slack! And review site care coordination with site manager informed
• Conduct client wellness checks to ensure the safety and well-being of all clients onsite
• Provide care coordination, crisis intervention, and conflict resolution with clients
• Work collaboratively with Mission Action staff and city staff to ensure effective coordination and operation of the site
• Other duties as assigned

Other Organizational Duties

• Conduct business in accordance with the Mission Action Employee Handbook, exercising sound judgment and serving the best interests of the agency and the community
• Work within the framework of the agency's mission, vision, values, theory of change, and organization's commitment to diversity, equity, and inclusion, restorative justice, trauma-informed work, and language justice.
• Commit yourself to treating each community member with respect and dignity
• Perform other duties as assigned

Qualifications and Experience Desired

• Demonstrated ability to perform all essential duties and responsibilities of the position
• Strong word-processing and computer skills, including knowledge of Microsoft Word and Excel
• Must be well organized, efficient, highly motivated, and able to handle multiple tasks at once, work well under pressure, and take initiative
• Fluency in Spanish strongly preferred, including ability to provide written translation of documents
• Ability to work independently as well as within a team
• Experience working with low-income, immigrant, and monolingual Spanish-speaking communities
• Approach work from a trauma informed lens
• Strong commitment to serving low-income and underserved communities

Mission Action (www.dscs.org) is an equal-opportunity employer which values lived experience and seeks applicants of the greatest diversity possible. We encourage people of color, women, older people, members of the LGBTQ community, and individuals with disabilities, including HIV and community members who grew up in the Mission District. Pursuant to the SF Fair Chance Ordinance, we will consider for employment, qualified applicants with arrest and conviction records.