Bilingual Case Manager for Mass Tort & Client Advocacy

Perfected Claims; Pasadena (CA); On-site; USD 44,000 - 52,000; Full time

Benefits offered by this job

PTO & holidays

Health insurance

FSA/HSA options

Disability & life insurance

401(k) with company match

Employee Assistance Program

Job summary

Perfected is seeking two bilingual Case Managers in Pasadena, CA to support the LA Fire Justice campaign. You will manage a docket of cases through milestones, coordinate medical records, engage clients, and ensure quality standards while communicating via calls, emails, and in-person visits.

You will collaborate with experts, conduct audits, and uphold SLAs with empathetic client interactions. Prior experience in mass tort and legal case management is preferred.

Qualifications

• Bachelor's Degree or similar experience.
• 1+ years in mass tort industry and/or a similar role.
• 1+ years of legal knowledge / case management.
• 1+ years in customer service.
• 1+ years of handling high call volumes with tact and empathy.
• Bilingual in Spanish is required for this role.
• Strong computer skills including Salesforce, Google Sheets, MS Office.

Responsibilities

• Gathers and interprets data to develop actionable next steps for best-case results.
• Performs quality assurance tasks across case statuses (Intake, Onboarding, Medical Record Retrieval, Medical Record Review, Plaintiff Form Fulfillment).
• Handles inbound/outbound communication with clients to obtain case details and provide updates.
• Coordinates with external partners to validate and maximize claims.
• Submits client filings and questionnaires before court deadlines.
• Supports community outreach and field events as needed.
• Communicates empathetically with clients in person as required.

Skills

Bilingual Spanish

Customer service

Communication skills

Teamwork

Salesforce熟?

Education

Bachelor's Degree or equivalent experience

Tools

Salesforce

Google Sheets

Microsoft Office

Job description

Perfected is seeking two bilingual Case Managers in Pasadena, CA to support the LA Fire Justice campaign. You will manage a docket of cases through milestones, coordinate medical records, engage clients, and ensure quality standards while communicating via calls, emails, and in-person visits.

You will collaborate with experts, conduct audits, and uphold SLAs with empathetic client interactions. Prior experience in mass tort and legal case management is preferred.