Bilingual Case Manager: Crisis Housing & Support

Compass Sf; San Francisco (CA); On-site; USD 41,000 - 43,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Long-term disability insurance

Life insurance

Retirement contribution after 1 year

Union membership (OPEIU/Local 29)

Job summary

Compass Family Services in San Francisco seeks a Case Manager for the CUAV program. This on-site role helps families and pregnant people in housing crises secure emergency hotel rooms, connect to shelter, and pursue longer-term housing options.

You will perform crisis interventions, coordinate resources, maintain client files in Salesforce, and assist with meal distribution at hotels while serving a diverse community.

Qualifications

• Fluency in Spanish and English required (written & spoken).
• Experience working with people in crisis.
• Understanding of issues facing homeless and low-income families.
• Strong interpersonal skills and ability to build trusting relationships across diverse communities.

Responsibilities

• Provide crisis intervention, information and referrals, and advocacy to families moving toward stability.
• Ensure families understand and comply with program and hotel rules; mediate conflicts as needed.
• Connect CUAV participants with housing problem solving and longer-term housing options.
• Maintain up-to-date client files and enter data into Salesforce and funder databases.
• Distribute meals to families daily at the hotels.
• Respond to hotline calls from families in urgent need of housing.

Skills

Bilingual Spanish/English

Crisis intervention

Homelessness awareness

Interpersonal skills

DEI commitment

Salesforce experience

Mobility on shift

Tools

Salesforce

Microsoft Office

Job description

Compass Family Services in San Francisco seeks a Case Manager for the CUAV program. This on-site role helps families and pregnant people in housing crises secure emergency hotel rooms, connect to shelter, and pursue longer-term housing options.

You will perform crisis interventions, coordinate resources, maintain client files in Salesforce, and assist with meal distribution at hotels while serving a diverse community.